# IT Support Specialist

**Company**: Webflow
**Location**: Buenos Aires
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/webflow/jobs/8201996?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b3374667-8cb

## Description

Webflow is looking for an IT Support Specialist to be the hands-on technical presence in their Buenos Aires office.

As an IT Support Specialist, you'll be the first line of support for employees, resolving tickets through their help desk using state-of-the-art, AI-powered support tooling, while also owning the technology that makes their office run smoothly.

Responsibilities:

- Resolve employee tickets through the help desk, leveraging AI-powered support tooling to triage, troubleshoot, and close issues efficiently

- Document common issues, fixes, and processes to build out the internal knowledge base

- Own the audio-visual setup at the office

- Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology

- Partner with the Workplace Experience team on ordering and provisioning equipment and supporting the office space

- Serve as a backup resource for IT onboarding support during new hire cohorts, as needed

- Provide local support for the Argentina-based workforce

- Maintain hardware and software inventory, where necessary

- Escalate complex issues to the right internal teams and follow through to resolution

Requirements:

- 2-4 years of hands-on experience with help desk ticketing systems

- Skilled in using AI-powered tools to work efficiently

- Familiar with supporting audiovisual setups for meetings, presentations, and larger events

- Comfortable troubleshooting macOS environments

- Proficient in new hire onboarding, including account setup, hardware provisioning, and day-one enablement

- Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces

- Available to work full-time from the Buenos Aires office, with potential travel to other office locations and occasional work from home

Benefits:

- Ownership in what you help build (equity in the company)

- Comprehensive medical, dental, and vision plans for full-time employees and their dependents

- 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents

- Flexible vacation, paid holidays, and a sabbatical program

- Access to mental health resources, therapy, and coaching

- 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally

- Monthly stipends for work and wellness expenses

- Annual WIN bonus program for full-time, permanent, non-commission employees

## Skills

### Required
- help desk ticketing systems
- AI-powered tools
- audiovisual setups
- macOS environments
- new hire onboarding

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/webflow/jobs/8201996?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)