# Technical Support Engineer 2

**Company**: Twilio
**Location**: Remote - India
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/7917665?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b337311d-785

## Description

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Join the team as our next Technical Support Engineer 2 (Email Infra) - EMEA. This position is needed to support our customers' use of the Twilio platform, and help customers get the best experience from Twilio's products.

In this role, you'll:

- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams.

- Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).

- Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.

- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.

- Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

## Skills

### Required
- Email infrastructure
- Mail User Agent (MUA)
- Message Transfer Agent (MTA)
- RESTful technology
- APIs
- cloud solutions
- protocols
- encryption-based Internet security protocol
- SSL
- TLS
- Communication protocol SMTP
- POP3
- IMAP
- Client-Server protocol
- Tenet
- network connectivity issues
- TCP/UDP
- basics of SSL/TLS
- communicating complex technical issues
- verbal communication skills
- written communication skills
- task prioritization
- evaluation of situational urgency
- time management skills
- ability to work well under pressure
- proficiency at developing workflows
- standard processes and procedures
- influence and build effective working relationships
- customer feedback
- identify and drive improvements in products
- Curl command
- Webhook
- SQL knowledge

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/7917665?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)