# IT Officer

**Company**: International Rescue Committee (IRC)
**Location**: Kyiv
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Non-Profit

**Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Kyiv-Ukraine/IT-Officer_JR00005487?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b32224a7-691

## Description

The IT Officer supports reliable, secure and effective IT services for IRC Ukraine by providing first-line user support, maintaining IT equipment and infrastructure, and assisting with staff training and approved IT initiatives.

**Key Responsibilities:**

- Provide 1st line support for users in the Ukraine country program. Log and expedite all support work using the ServiceNow ticketing platform.

- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.

- Provide installation and user support for approved IRC applications and collaboration tools, including Microsoft 365, Teams, Box, Workday, Rescuenet, Integra and payroll software, within assigned responsibilities.

- Escalate unresolved or advanced technical issues to the Senior IT Officer, Service Desk or appropriate technical team in accordance with approved support procedures, and follow up on outstanding requests.

- Install, configure, maintain and troubleshoot desktops, laptops, peripherals, network devices, operating systems and approved software in line with IRC standards.

- Support and maintain wired and wireless local area networks, wide area network connectivity, firewalls and communication resources under the guidance of the Senior IT Officer.

- Implement IRC network and endpoint security requirements, maintain approved firewall rules and carry out routine security checks under the guidance of the Senior IT Officer.

- Maintain accurate records of IT equipment, software and licenses, and support physical verification and reconciliation in collaboration with Supply Chain.

- Conduct IT induction sessions and practical user training on approved applications, information security, backups and the care and maintenance of computers and equipment.

**Job Requirements:**

- Bachelor’s degree in Computer Science, Information Technology or a related field, or equivalent combination of relevant education and practical experience.

- 1-2 years of relevant experience with NGOs or international organizations.

- Practical experience supporting Windows operating systems, Microsoft 365, endpoint protection, computer imaging, hardware, software and peripherals.

- Experience installing, configuring and supporting wired and wireless networks, LAN/WAN connectivity and firewalls, including technologies such as TP-Link, UniFi and Cisco Meraki SD-WAN.

- Good written and spoken English and Ukrainian.

**Benefits:**

- Competitive salary

- Purposeful job and development opportunities

- English classes and unlimited online training courses

- Life Insurance

- Medical insurance for staff and family members

- Free psychological support to employees and their family members

- 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements

- Up to 10 days of paid medical leave

## Skills

### Required
- Microsoft 365
- ServiceNow
- Windows
- networking
- security
- Ukrainian
- English

### Nice to have
- Russian
- Starlink

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Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Kyiv-Ukraine/IT-Officer_JR00005487?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)