# Customs Brokerage Supervisor

**Company**: Expeditors
**Location**: Aurora, CO
**Experience**: senior
**Job type**: full-time
**Salary**: $57,000.00
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000154174904-customs-brokerage-supervisor?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customs-brokerage-supervisor-b30dc4b1-ff5/

## Description

We're not in the shipping business; we're in the information business. At Expeditors, you'll find professionalism, leadership, and a friendly environment that fosters an innovative, customer service-based approach to logistics.

As a Customs Brokerage Supervisor, you will:

**People:**

- Identify with and manage your team, developing and mentoring your second-in-command

- Allocate workloads to ensure smooth operations during peak activity or staff absence

- Ensure the team meets company standards of 52 hours of training per year per employee

- Support new hires in completing mandatory training within the first 6 months

**Support the Manager:**

- Participate in staff appraisals, at least once per year per employee

- Ensure all staff have job descriptions, clear expectations, and structured development plans

- Contribute to effective weekly department meetings

- Review department goals and business plans periodically with the team

**Operations:**

- Monitor compliance with regulations, internal policies, and procedures

- Understand department process flow and look for areas of improved efficiency

- Ensure customers' standard operating procedures are followed

- Utilize system reports to supervise operations effectively

**Support the Manager in:**

- Ensuring all Customs Authorizations are valid

- Monitoring undischarged Transit forms, duty deferment usage, and license/visa applications

- Meeting with local customs to discuss performance and developments

**Customer:**

- Make 5 calls per week for retention and sales

- Ensure new business is transitioned correctly

- Report all calls and activities in CRM

**Finance:**

- Follow up on customs guarantees and refunds

- Review and manage accounts receivable

- Ensure every account has a credit limit

**Compliance:**

- Promote compliance and diligence in following company policies and regulations

- Maintain a positive relationship with the Trade Compliance Manager

**Culture:**

- Proactively promote the company's 10 cultural attributes

**Systems:**

- Promote productivity tools and system improvements

- Be involved in suggesting system/process improvements

**Qualifications:**

- Minimum 3-5 years of Customs Broker's experience, including 1-2 years in a management level

- Proven supervisory attitude and good market/product knowledge

- Effective interpersonal skills and good computer skills (Excel, Word)

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## Skills

### Required
- Customs Brokerage
- Supervisory Experience
- Interpersonal Skills
- Computer Skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000154174904-customs-brokerage-supervisor?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)