# Senior Onboarding Manager

**Company**: Thomson Reuters
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil-Campinas-So-Paulo/Gerente-Sr-Onboarding_JREQ202395?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b2f35201-b15

## Description

We are seeking a Senior Onboarding Manager to lead our national onboarding strategy, implementation, and customer adoption.

As a Senior Onboarding Manager, you will:

- Lead the national onboarding strategy, implementation, and customer adoption

- Directly manage managers responsible for distributed teams and operations across Brazil

- Ensure customers effectively implement and utilise our solutions to obtain value from their investment

- Manage strategic projects related to new solution implementations, processes, and methodologies

- Develop and track performance indicators, productivity, quality, adoption, retention, and customer satisfaction

- Act as a strategic partner to Commercial, Customer Success, Product, and Services areas

- Promote the evolution of onboarding methodologies and practices aligned with market best practices and global Thomson Reuters standards

- Lead organisational change processes and ensure stakeholder engagement

To be successful in this role, you will need:

- A degree in Administration, Finance, Accounting, Computer Science, Information Systems, Law, International Commerce, or related areas

- Advanced English language skills – mandatory

- Solid experience in onboarding operations, implementation, professional services, customer success, or related areas

- Experience as a manager of managers, leading leaders and multidisciplinary teams

- Experience in software, technology, or SaaS companies

- Strong project management and complex solution implementation experience

- National travel availability

- Knowledge of the accounting, tax, or business management market

- Experience in customer success operations with a focus on adoption and retention

In return, we offer:

- Hybrid work model

- Flexibility and work-life balance

- Professional development and growth opportunities

- Competitive industry benefits

- Global culture recognised for inclusion and belonging, flexibility, and work-life balance

- Opportunities for social impact through our Social Impact Institute

- The chance to make a real impact in the world

About Thomson Reuters: Thomson Reuters informs the way forward by bringing together trusted content and technology that people and organisations need to make informed decisions.

## Skills

### Required
- Administration
- Finance
- Accounting
- Computer Science
- Information Systems
- Law
- International Commerce
- English
- Project Management
- Customer Success

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil-Campinas-So-Paulo/Gerente-Sr-Onboarding_JREQ202395?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)