# Technical Support Engineer – Mist Assurance

**Company**: Hewlett Packard Enterprise
**Location**: Bengaluru, Karnātaka
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Technical-Support-Engineer---Mist-Assurance_1210456-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b2ceed15-c2c

## Description

Hewlett Packard Enterprise is seeking a Technical Support Engineer to join their Mist Assurance team. The successful candidate will work on average 2 days per week from an HPE office.

The role involves triaging and resolving customer-reported issues, following standard troubleshooting steps, and meeting defined SLAs for response time, resolution time, and quality of customer communication.

Responsibilities:

- Triage and resolve customer-reported issues with a focus on delivering a positive customer experience.

- Follow standard troubleshooting steps and predefined action plans to diagnose and resolve common issues.

- Meet defined SLAs for response time, resolution time, and quality of customer communication.

- Reproduce basic customer issues in test environments (using guided procedures) when required.

- Analyse logs and system outputs to identify known issues and escalate appropriately when needed.

- Collaborate with senior team members for complex issue resolution and knowledge sharing.

- Maintain and update knowledge base articles and documentation to support faster issue resolution and team efficiency.

- Demonstrate the ability to handle multiple tickets, prioritize tasks, and work independently with minimal supervision.

Requirements:

- Strong verbal and written communication skills with the ability to interact effectively with customers and team members.

- Basic troubleshooting skills to identify and resolve common network-related issues following standard procedures.

- Foundational understanding of:

+ Networking concepts and switching basics (VLANs, STP, LACP, basic multicast concepts)   + Core IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP)   + Basic authentication concepts (802.1X, EAP basics)   + Wireless fundamentals (802.11 standards, basic NAC concepts, PoE awareness)   + Introductory routing knowledge (BGP and OSPF fundamentals)

- Willingness to learn and adapt, with a proactive approach to developing technical skills.

Good-to-Have Skills:

- Experience with Cloud Solutions

- Certifications like JNCIA, CCNA, or Cloud/Wireless technologies

Benefits:

- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.

- Personal & Professional Development: investment in career growth and development.

- Unconditional Inclusion: inclusive work environment that celebrates individual uniqueness.

## Skills

### Required
- networking
- troubleshooting
- communication
- cloud solutions
- wireless fundamentals
- routing

### Nice to have
- JNCIA
- CCNA
- Cloud/Wireless technologies

---

Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bengaluru-Karntaka-India/Technical-Support-Engineer---Mist-Assurance_1210456-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)