# Customer Service Team Member (25 Hours, Evenings)

**Company**: Starling
**Location**: Southampton, England
**Work arrangement**: hybrid
**Job type**: part-time
**Salary**: £18,480
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/4PSZ9YAy4VdVmj6Z9A2jxs/hybrid-customer-service-team-member-(25-hours%2C-evenings)-in-southampton-at-starling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b2c5dfe0-c4d

## Description

As a Customer Service Team Member at Starling, you will be the point of contact for customers, responding to their needs efficiently and timely. The role involves handling wide-ranging queries, from simple to complex issues. You will be working in a hybrid setup, with 1 shift per fortnight in the office and the rest from home.

Responsibilities:

- Provide exceptional customer service via phone, email, live chat, and social media

- Show ownership and accountability for offering solutions that benefit customers

- Maintain high standards and strive to improve the service

- Respond to customer complaints and escalate issues as necessary

- Support continuous improvement within the contact centre

- Actively seek to improve processes and workflows

- Work well within a dynamic team environment

Requirements:

- Excellent written and verbal communication skills

- Comfortable talking to customers through various channels

- Resilience in handling difficult interactions

- Basic IT skills to navigate laptops and systems

- No prior experience in a contact centre environment is essential, but a passion for delivering great customer service is crucial

Benefits:

- Competitive salary of £18,480 (based on £28,000 FTE)

- Comprehensive benefits package, including company-enhanced salary sacrifice pension scheme, private medical insurance, 25 days holiday, and more

- Opportunities for growth and development

- Flexible working patterns and hybrid working arrangements

## Skills

### Required
- excellent written and verbal communication skills
- resilience
- basic IT skills

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/4PSZ9YAy4VdVmj6Z9A2jxs/hybrid-customer-service-team-member-(25-hours%2C-evenings)-in-southampton-at-starling?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)