# Operations Lead (Retail) (Full-time)

**Company**: Mejuri
**Location**: Melbourne, Melbourne
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $31.00 - $35.00 per hour
**Category**: Retail
**Industry**: Retail

**Apply**: https://job-boards.greenhouse.io/mejuri/jobs/4727700006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/operations-lead-retail-full-time-b2bcb45f-76b/

## Description

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world,shifting it from a traditional gift to a personal choice rooted in self-expression.

The Operations Lead is a critical member of our store leadership team, with a keen eye for detail and a passion for creating a seamless customer journey. Highly skilled in data-driven decision-making, the Operations Lead serves as the in-store advocate for retail inventory, proactively resolving challenges and eliminating roadblocks.

**Customer:**

- Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.

- Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.

- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

**Operations:**

- Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.

- Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.

- Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.

- Proficient in using point-of-sale systems, inventory management software, and other retail technology.

- Accountable for mitigating internal, external and administrative loss of product.

- Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.

**Merchandising:**

- Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld.

- Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location.

- Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.

**People:**

- Participate in the successful integration of new talent to our store teams.

- Validate the regular and accurate assessment of our people against performance review criteria and KPIs.

- Build healthy relationships with our people and establish a positive and engaging work environment.

- Adhere to and validate our policies and compliance practices.

**Requirements:**

- Experience in a high volume retail environment.

- Experience managing standards and procedures.

- Adaptable with the ability to think creatively and quickly.

- Excellent organization and analytical skills.

- Critical thinking ability - identify potential challenges and develop action plans.

- Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.

- Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

**Benefits:**

- Comprehensive medical, dental, and mental health coverage.

- Paid time off – inclusive of vacation and sick days.

- 4 months of 80% parental leave salary top-up and personalized return to work plans.

- Monthly retail bonus program.

- Regular feedback via performance reviews.

- A robust in-house retail learning program.

- Generous product discount!

**Salary:**

- $31.00 - $35.00 per hour

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## Skills

### Required
- inventory management
- point-of-sale systems
- data-driven decision-making
- analytical skills
- communication skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mejuri/jobs/4727700006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)