# Patient Access Manager (PAM)

**Company**: GSK
**Experience**: senior
**Job type**: full-time
**Salary**: $152,250 to $253,750
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---California---San-Diego/Patient-Access-Manager--SAN-DIEGO--CA-AZ--_448677?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b2915fcf-109

## Description

The Patient Access Manager is a field-based single point of contact helping providers and patients navigate coverage, reimbursement, and support solutions so patients start and remain on therapy.

**Patient Navigation & Support:**

- Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care.

- Conduct welcome calls and ongoing journey touchpoints, speaking to the end-to-end patient experience within program specifics.

- Support patient enrolment in GSK services, including PAP, and guide patients and offices through enrolment requirements.

- Provide program-specific treatment education via approved call guides.

- Educate patients on coverage outcomes, cost-sharing, and financial assistance options.

- Facilitate transfers to Specialty Pharmacy, Medical Information, and other teams when necessary.

- Maintain accurate documentation of activities and interactions within GSK’s internal system.

- Capture and report adverse events and product quality complaints within required timeframes.

**Access & Reimbursement:**

- Educate provider offices on payer coverage, coding, and payment policies for GSK Oncology products.

- Support access case resolution at the office level: explain benefit investigation outcomes and prior authorization requirements.

- Identify access and reimbursement barriers and escalate complex issues to the specialist access function.

- Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams.

**Operational & Compliance:**

- Document all interactions and manage cases in Salesforce Health Cloud / CRM.

- Follow all SOPs and business rules consistently, and complete training on corporate policies.

- Maintain strict separation between patient-facing and account-facing activity.

- Operate strictly within approved materials and compliance guardrails.

**Basic Qualifications:**

- Bachelor's degree.

- 3+ years of experience in field reimbursement, hub case management, or patient experience programs.

- Ability to travel up to 20%, including overnights.

- Valid driver's license.

**Preferred Qualifications:**

- Extensive experience in oncology patient navigation, access and reimbursement, or hub case management.

- Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree.

- Active RN license and Bachelor of Science in Nursing (BSN).

- Experience using CRM and case-management platforms, preferably Salesforce Health Cloud.

## Skills

### Required
- Data to Insights
- Digital Fluency
- Market Access Strategies
- Matrix Leadership
- Payer Evidence
- Pricing Strategies
- Scientific Literacy

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---California---San-Diego/Patient-Access-Manager--SAN-DIEGO--CA-AZ--_448677?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)