# IT Operations Manager

**Company**: Biffa
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Waste Management
**Wikidata**: https://www.wikidata.org/wiki/Q4904749

**Apply**: https://apply.workable.com/j/0450F665D1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b28b30e6-e37

## Description

## IT Operations Manager

The IT Operations Manager will oversee Infrastructure, Security, Technical Delivery, and Azure Services to ensure effective IT service delivery across the Biffa Group.

They will lead and mentor a technical team, driving efficiency, service maturity, and innovation in alignment with Biffa’s strategic goals.

### Core Responsibilities

- Develop, plan, and optimise IT infrastructure with a focus on Azure, maintaining legacy systems and migrating where appropriate.

- Strengthen incident and problem management processes with robust communication and escalation frameworks.

- Implement talent management and career development plans aligned with group-wide initiatives.

- Lead and develop a high-performing technical team, ensuring optimal utilisation, productivity, and adherence to project management standards.

- Scope, plan, and deliver infrastructure projects within agreed timelines and budgets.

- Ensure compliance with infrastructure, security, and Azure strategies, as well as all IT governance policies.

- Monitor and report on system performance, availability, and capacity, including Azure demand forecasting.

- Test and maintain service continuity plans to meet defined RPO and RTO recovery targets.

- Drive continuous improvement across all supported services, including post-integration M&A projects.

### Essential Requirements

- Extensive IT experience in management or architecture roles.

- Certified in Azure and Security, with proven project management expertise.

- Strong background in Azure design, solution delivery, and security management.

- Proven ability to lead, motivate, and mentor high-performing technical teams.

- Demonstrated commercial acumen, with experience in budget management and aligning IT initiatives to business strategy.

- Excellent communication, negotiation, and stakeholder management skills across technical and non-technical audiences.

- Highly proactive, dependable, and capable of working effectively with minimal supervision.

- Willingness to travel as required to support project delivery and organisational success.

## Skills

### Required
- Azure
- Security
- Project Management
- IT Infrastructure
- Technical Leadership

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/0450F665D1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)