# Lead Piercer- Future Opportunities

**Company**: Mejuri
**Location**: Canada
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time|part-time
**Salary**: $27 - $35 per annum
**Category**: Retail
**Industry**: Retail

**Apply**: https://job-boards.greenhouse.io/mejuri/jobs/4719175006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b279338a-da6

## Description

At Mejuri, we're reimagining fine jewelry in a modern world. As our Piercing Lead, you'll be the heartbeat of the Mejuri Piercing Studio, elevating customer service, boosting profitability, and creating an environment where jewelry dreams come true.

**Responsibilities:**

- Oversee the piercing customer journey from start to finish

- Provide a calm and professional demeanor in piercing services

- Act as an ambassador of Mejuri and promote customer awareness about the brand

- Ensure insights and opportunities related to piercing products and services are communicated back to the Store Manager & Store Services

- Work closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio

- Update the schedule and online booking service with store staff

- Explain proper aftercare to each client and inform them of signs and symptoms of infection

- Thoroughly explain service procedures and risks to clients

- Lead by example and validate the quality of the in-store customer experience

- Ensure positive customer experience and promotion of services offerings

**Operations:**

- Oversee and manage all aspects of the piercing studio

- Support inventory management and feedback with Operations Lead & Store Services team

- Ensure health and safety standards are maintained

- Uphold legal compliance in all customer interactions

- Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment

- Support the check-up and downsizing process for each individual client

- Style, stack, and suggest products for piercing clients

- Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio

**Requirements:**

- 2+ years of experience with needle piercing

- Experience working with threadless jewelry

- Up-to-date with First Aid and Blood-borne Pathogens OSHA Certifications

- Experience working with an autoclave or statim

- Local law enforcement registration or meeting requirements by area for permits

- Understanding of local market piercing law requirements

- Strong knowledge of health and safety protocols surrounding piercing procedures

- Demonstrated understanding of service excellence in a consumer environment

- Excellent communication & customer service skills

**Benefits:**

- Comprehensive medical, dental, and mental health coverage

- Paid time off – inclusive of vacation and sick days

- 4 months of 80% parental leave salary top-up and personalized return to work plans

- 100% of tips earned

- Regular feedback via performance reviews

- A robust in-house retail learning program

- Generous product discount!

## Skills

### Required
- needle piercing
- threadless jewelry
- First Aid
- Blood-borne Pathogens OSHA Certifications
- autoclave or statim

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mejuri/jobs/4719175006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)