# New Partner Experience Advisor - French Speaking

**Company**: Deliveroo
**Location**: Manchester
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: £27,700 base + up to £6,000 annual bonus
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8202544?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b272a468-7c0

## Description

We are seeking a New Partner Experience Advisor to join our centralised hub. As the face of Deliveroo for our newest French-speaking partners, you will ensure every small and medium business (SMB) has a seamless and successful launch on our platform.

Responsibilities:

- Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders.

- Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times.

- Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery.

- Execute Daily Call Plans: Maintain a high volume of outbound activity and organised call plans to hit challenging KPIs while maintaining a positive partner experience.

- Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking.

Requirements:

- Linguistic Proficiency: Native or fluent in both French and English (written and spoken).

- Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners.

- Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment.

- Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information.

- Collaborative Spirit: A proactive team player who contributes to a positive work culture and is committed to professional growth.

Nice to Have:

- Previous experience in a customer service, sales, or onboarding role.

- Experience working within a target-driven environment.

Benefits:

- Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).

- Hybrid working pattern: 3 days a week in office (following successful completion of probation).

## Skills

### Required
- French
- English
- Communication Skills
- Operational Agility
- Technical Literacy
- Collaborative Spirit

### Nice to have
- Previous experience in a customer service, sales, or onboarding role
- Experience working within a target-driven environment

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8202544?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)