# Recepcionista

**Company**: Accor
**Location**: São Paulo, SP
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000150068270-recepcionista?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/recepcionista-b24178e9-41a/

## Description

We are seeking a Receptionist to join our team at the Mercure São Paulo Vila Olimpia hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests. The hotel is located in the heart of Vila Olímpia, São Paulo, and features 282 rooms.

**Responsibilities:**

- Greet and welcome guests, providing information and assistance with reservations, flight confirmations, and other inquiries.

- Manage the check-in and check-out process, including handling payments and providing keys to guests.

- Resolve conflicts and handle critical situations that may arise.

- Maintain accurate records of guest information and update the system accordingly.

- Operate the loyalty program and offer rewards to loyal customers.

- Collaborate with other departments to ensure seamless service delivery.

- Perform additional tasks as required.

**Requirements:**

- Open-minded and customer-focused.

- Ability to work effectively in a team environment.

- Proactive and initiative-taking.

- Clear and effective communication skills.

- Friendly and sympathetic demeanor.

- Strong problem-solving skills.

- Organized and detail-oriented.

- Empathetic and patient.

- Discreet and confidential.

- Flexible and adaptable.

**Desired Qualifications:**

- Experience in the hospitality industry.

- Knowledge of reception procedures.

- Familiarity with hotel management software, Microsoft Office, and internet applications.

- Experience with Opera Cloud system.

**Benefits:**

- Transportation allowance.

- Ticket Flex: flexible meal and food allowance.

- Amil Saúde: health insurance with co-participation.

- Amil Dental: optional dental insurance.

- Private pension plan: optional.

- Life insurance: paid by the company.

- Employee recognition program.

- Profit-sharing.

- Pharmacy reimbursement.

- Anniversary leave.

- Workplace gymnastics.

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## Skills

### Required
- Customer Service
- Communication
- Problem-solving
- Teamwork
- Adaptability
- Time Management
- Organizational Skills

### Nice to have
- Hospitality experience
- Reception procedures
- Hotel management software
- Microsoft Office
- Internet applications
- Opera Cloud system

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000150068270-recepcionista?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)