# Senior Sales Engineer

**Company**: Zendesk
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Tokyo-Japan/Senior-Solutions-Consultant_R33609?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b23ddddd-f90

## Description

At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES).

As a Senior Sales Engineer based in Tokyo, you will sit at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation.

**What you'll be doing**

- Architect Agentic AI & Integration Workflows: Design, build, and operationalize advanced, agentic AI-driven customer workflows leveraging Large Language Models (LLMs), deep prompt engineering, and modern automation frameworks.

- Lead Technical Architecture Discovery: Conduct rigorous, deep-dive technical discovery and AI readiness assessments, translating complex system requirements into scalable enterprise-grade pilots and proofs-of-concept (POCs) that demonstrate clear business value.

- Build Scalable Accelerators: Proactively develop production-ready, reusable technical accelerators, middleware templates, and open-source-aligned API components that allow regional teams and Systems Integrators (SIs) to deploy Zendesk solutions at scale.

- Own the Technical Sales Lifecycle: Serve as the absolute technical authority from qualification through execution, architecting secure, scalable topologies leveraging Zendesk APIs, webhook frameworks, and leading cloud platforms (AWS, Azure, GCP).

- Bridge Product & Field Strategy: Partner directly with Product Management and Engineering to provide real-world, technical feedback from the field, identifying product gaps and shaping the future roadmap of Zendesk's core AI and platform ecosystem.

**What you bring to the role**

- Customer Obsessed: A deep-seated belief that the customer comes first, with a passion for delighting users by delivering impactful CX solutions before they even realize their own needs.

- A Builder First: An active passion for code, deep system configurations, and getting your hands dirty building the future of enterprise software.

- Strategically Minded: A natural ability to tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation.

- Resilient & Collaborative: The capacity to thrive in high-stakes environments, working cross-functionally across complex international teams to drive a unified go-to-market strategy.

**Basic Qualifications**

- Bachelor’s degree in a related highly quantitative technical discipline.

- 6+ years of hands-on experience in technical presales, solution engineering, or a system architect/developer role within enterprise SaaS or complex software environments.

- Deep technical fluency with modern web and scripting technologies (e.g., Python, Node.js, JavaScript), REST/SOAP APIs, middleware frameworks, and cloud ecosystem architectures.

- Strong foundational knowledge of AI technologies, including Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and autonomous agent deployment.

- Solid understanding of enterprise infrastructure, contact center tech stacks (CCaaS, telephony, workforce management), or modern IT Service Management (ITSM) systems.

- Ability to travel internationally and domestically between 30% and 50% of the time to lead critical on-site customer architecture sessions.

**Preferred Qualifications**

- Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship).

- Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.

- Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders.

- Professional proficiency in both Japanese and English to effectively lead technical discovery sessions within the regional market.

## Skills

### Required
- Python
- Node.js
- JavaScript
- REST/SOAP APIs
- middleware frameworks
- cloud ecosystem architectures
- Large Language Models (LLMs)
- prompt engineering
- retrieval-augmented generation (RAG)
- autonomous agent deployment
- Japanese

### Nice to have
- open-source contributions
- technical blogging
- community mentorship

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Tokyo-Japan/Senior-Solutions-Consultant_R33609?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)