# Guest Experience Host

**Company**: Sandbox VR
**Location**: New York
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Entertainment

**Apply**: https://jobs.lever.co/sandboxvr/56c268a6-5239-44f2-9f4f-677bc0afacb1
**Canonical**: https://yubhub.co/jobs/job_b207a110-9fd

## Description

Join us and help build the future of entertainment!

As a Guest Experience Host at Sandbox VR, you will be responsible for creating unforgettable moments for our guests. You will greet guests with energy and invite them into an exciting, welcoming environment. You will guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up. You will also proactively share offers (F&B, repeat visits, gift cards) to boost engagement.

Be a Tech & Experience Expert
Master our proprietary tech and keep gear calibrated
Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
Communicate with management and tech support when issues arise, clearly and quickly

Keep Things Running Smoothly
Maintain a spotless, high-energy store that meets Sandbox VR standards
Sanitize gear thoroughly and display materials/gift cards to brand expectations
Prepare iPads, body trackers, and gear before and after every session

We're looking for someone who is egoless & coachable, adaptable & proactive, team-focused, reliable, physically able, and has weekend availability. Experience in retail/hospitality is a plus.

Benefits
Paid sick time + 401(k) match
Commuter benefits (transit + parking)
Referral bonuses + employee discounts
Free VR sessions + guest review bonus

Additional Information
Evening and weekend availability may be required depending on the business' needs.

## Skills

### Required
- customer service
- communication
- problem-solving
- time management
- teamwork

### Nice to have
- technical skills
- adaptability
- proactivity