# Telephony Operator

**Company**: GDIT
**Location**: Fort Meade, MD
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: $34.87 - $47.17
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-MD-Fort-Meade/Telephony-Operator---TS-SCI-w-Poly_RQ230715-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b1d7de77-d13

## Description

Join GDIT as a Telephony Operator for a career where your growth is just as important as the mission you support. Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects.

**Duties/Responsibilities**

- Respond to customer inquiries over the phone and route customer requests to appropriate departments/personnel, following established policies and procedures.

- Support a 24x7 environment including working on weekends, holidays, evenings, midnights, and extended shifts if relief is not available.

- Screen spam/prank calls and escalate to security services if necessary.

- Track and log calls as necessary.

**What You'll Need to Succeed**

- Education: High School Diploma/GED

- Experience: 1+ years of related experience

- Security clearance level: TS/SCI w/poly

- US citizenship required

- Required Technical Skills: Familiarity working over the telephone.

- Preferred Skills: Experience routing customer issues efficiently.

- Key Competencies: Excellent communication and customer service orientation.

**Benefits**

- Comprehensive benefits and wellness packages

- 401K with company match

- Competitive pay and paid time off

- Growth: AI-powered career tool that identifies career steps and learning opportunities

- Support: An internal mobility team focused on helping you achieve your career goals

- Community: Award-winning culture of innovation and a military-friendly workplace

## Skills

### Required
- Customer Inquiries
- Phone Services
- Telecommunication Systems
- Telephone System
- Familiarity working over the telephone

### Nice to have
- Experience routing customer issues efficiently

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-MD-Fort-Meade/Telephony-Operator---TS-SCI-w-Poly_RQ230715-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)