# Customer Success Manager

**Company**: Workday
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $128,200 - $192,200 USD per year
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-CA-San-Francisco/Sr-Customer-Success-Manager_JR-0107329?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b1be3e85-64c

## Description

We're seeking a Customer Success Manager to support our customers on their Workday Adaptive Planning journey. You'll be a key player in ensuring our customers achieve value from our solutions, working closely with Sales & Services to drive maximum value, adoption, and retention.

**Responsibilities:**

- Handle overall responsibility for coordinating the customer relationship

- Act as a liaison between product management and the customer, communicating the Workday roadmap and its influence on customer activities

- Develop success plans for customers, outlining critical success factors, metrics for success, potential issues, and recommendations

- Prioritize and drive resolution on raised customer concerns

- Promote opportunities for two-way communication

- Supervise and facilitate the customer's adoption of our solution features and functionality

- Use customer relationships as needed for prospect references

- Keep customers advised of process and procedural changes

**Requirements:**

- 10+ years in a customer-facing services role (consulting or account management) with issue resolution and escalation management experience

- 1+ year of project management experience with Workday HCM, Payroll, or Financials

- Customer management experience in a complex software or SaaS environment

- Proven track record of collaborating and building strong relationships with customers, especially at the executive level

- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership and host webinars

- Bachelor's degree or equivalent work experience; Business or Technical degree preferred

- Ability to travel up to 30%

**What We Offer:**

- Competitive salary: $128,200 - $192,200 USD per year (primary location)

- Comprehensive benefits package

- Flexible work arrangements: spend at least half (50%) of your time each quarter in the office or in the field

**How to Apply:** If you're interested in this opportunity, please submit your application through Workday Careers.

## Skills

### Required
- customer management
- project management
- communication skills
- problem-solving

### Nice to have
- account management
- adoption planning
- data analysis

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Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-CA-San-Francisco/Sr-Customer-Success-Manager_JR-0107329?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)