# Staff Product Manager, Support Experience

**Company**: Stripe
**Location**: San Francisco, California, United States
**Work arrangement**: onsite
**Experience**: staff
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7920219?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b1b8b52b-992

## Description

## Job Description

As a Staff Product Manager for Support Experience at Stripe, you will be responsible for building the platform that enables Stripe's user-facing AI agent to solve problems across the Stripe product suite.

## Responsibilities

- Create the home for product teams to safely build out, understand and improve their conversational experiences.

- Build feedback loops from conversations through improvement recommendations to generating evals and prompts.

- Make Stripe's conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.

- Integrate human and AI conversations in the platform so that teams can understand and manage both.

- Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and 3rd party use cases.

- Partner with GTM on expanding assistive capabilities to Stripe's GTM layer.

- Partner with the Conversation UX team to unlock novel capabilities for the AI agent.

## Requirements

- 12+ years of experience as a Product Manager

- Deep user empathy and a high bar for user experience

- Experience developing a multi-year vision, strategy and roadmap for large scale products

- Experience leading cross-team initiatives from ideation to execution

- Technical expertise: You've led technical products and/or have a background in computer science (or similar)

- Strong written and verbal communication skills

## Skills

### Required
- Product Management
- Technical Product Management
- AI
- Machine Learning
- Conversational AI
- User Experience
- Product Development
- Cross-Functional Team Leadership

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7920219?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)