# Supportability Engineer 3

**Company**: Twilio
**Location**: Remote - India
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/7520868?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b1b5cf41-e9f

## Description

Join Twilio as a Supportability Engineer 3, working remotely from India. This role embeds customer-centricity into the product development lifecycle, eliminating friction before it reaches users. As a Supportability Engineer, you will serve as the technical voice of the customer, advocating for their needs during the design phase to prevent issues.

Responsibilities:

- Participate in design reviews and technical planning with R&D to embed customer supportability requirements

- Analyze support data and customer feedback to influence R&D priorities

- Provide specifications for proactive product features to reduce friction and deflect potential support tickets

- Orchestrate the Global Ops readiness strategy for new features

- Collaborate with R&D to translate complex customer use cases into actionable requirements

Qualifications:

- 5+ years of experience in Technical Support, Product Operations, Technical Account Management, or Engineering

- Experience working within the technology industry, specifically with APIs, VOIP, and customer or consumer trust applications

- Proven analytical skills with experience using data tools like Splunk, DataDog, Snowflake, SQL, or Tableau

- Excellent communication and influence skills

Location: Remote - India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

What We Offer:

- Competitive pay

- Generous time off

- Ample parental and wellness leave

- Healthcare

- Retirement savings program

## Skills

### Required
- Technical Support
- Product Operations
- Technical Account Management
- Engineering
- Data analysis
- Communication

### Nice to have
- Project management methodologies
- Programming languages (Python, Java, Node.js)
- Design Thinking
- User Experience (UX) principles

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/7520868?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)