# Consultant - Payment Operations

**Company**: Nium
**Location**: Mumbai
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.lever.co/nium/a60371e3-efd9-4a71-8dae-90d44187991a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b1910bc4-751

## Description

About the Role:

We are seeking a Consultant in our Payment Processing team to take ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs. Our goal is to provide seamless, cost-effective, and transparent experiences for our customers.

## Key Responsibilities:

- Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses

- Reconcile incoming customers' money with their transactions and ensure their wallets have sufficient balance for the execution of their transactions

- Onboard new Institutional, SME, and enterprise clients on Nium's platform

- Monitor, investigate, and resolve payment processing issues

- Verify statements for various banks and currencies before reprocessing or refunding transactions

- Create monthly invoices for clients and track their settlement

- Coordinate with the Reconciliation and Finance teams for accounting queries and provide relevant information to ensure proper accounting is carried out

- Work with Account Managers and Customer Service teams to resolve customer complaints

- Publish MIS reports to the management and internal stakeholders

- Organize workflow to meet department objectives

- Work with Product and Technology teams to improve process efficiency and automation

- This role requires working in a rotational shift environment with a flexible holiday schedule.

## Requirements:

- Bachelor's degree with 2-5 years of experience working in Payment Processing, preferably with knowledge of Cross-border remittances

- Ability to prioritize, organize, and execute tasks with minimal supervision

- Strong interpersonal and communication skills

- Ability to work with a high degree of quality

- Strong problem-solving and issue resolution skills

- Hands-on experience in MS Office and related tools

- Possesses behavioural competencies such as customer-centricity, confidence, go-getter mindset, curiosity, comfort with multitasking, and flexibility.

## Skills

### Required
- MS Office
- payment processing
- cross-border remittances
- problem-solving
- communication

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/nium/a60371e3-efd9-4a71-8dae-90d44187991a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)