# Director of Marketing Operations

**Company**: Zendesk
**Location**: Remote, California
**Work arrangement**: remote
**Experience**: executive
**Job type**: full-time
**Salary**: $220,000.00-$330,000.00
**Category**: Marketing
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-California-United-States-of-America/Director--Marketing-Operations_R35285?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b1745c63-cc1

## Description

As a pivotal leader on Zendesk's Marketing Strategy & Operations team, the Director of Marketing Operations will build and scale the systems, processes, and operating rhythm that enable Marketing to execute with speed, quality, and measurable impact.

Responsibilities:

- Lead and develop a high-performing Marketing Operations team spanning funnel operations, campaign operations, journey orchestration, marketing technology, and process/workflow optimization.

- Own the operating model and roadmap for marketing operations, balancing near-term execution with scalable capabilities, clear governance, and continuous improvement.

- Design and optimize end-to-end funnel processes, including intake, lead and account management, scoring, routing, lifecycle progression, Sales handoff, and feedback loops.

- Set the strategy and governance for the marketing technology ecosystem, including marketing automation, CRM integrations, audience activation, data quality, and workflow tooling.

- Partner with Marketing, Sales/Revenue Operations, Product, Engineering, Finance, and regional teams to align priorities, dependencies, service levels, and business outcomes.

- Use automation and AI thoughtfully to improve campaign velocity, operational efficiency, decision quality, and stakeholder self-service while maintaining appropriate controls.

- Establish performance visibility for operational health, including funnel conversion, execution quality, process adoption, data integrity, and time-to-value.

- Translate complex operational and technical topics into clear recommendations for senior leaders and secure alignment on trade-offs and investment.

What you bring to the role:

- An operating leader who can move fluidly between strategy, systems, process design, and hands-on problem solving.

- Strong commercial judgment and a clear understanding of how marketing operations, technology, data, and process drive pipeline and customer growth.

- Exceptional communication and stakeholder leadership skills, with the ability to create clarity across teams with competing priorities.

- A systems mindset: you look for root causes, design durable solutions, and make complex work easier to execute and govern.

- A pragmatic approach to innovation, including the judgment to distinguish valuable automation and AI use cases from unnecessary complexity.

- A talent developer who builds accountable, collaborative teams and creates an environment of ownership, learning, and continuous improvement.

Qualifications:

- 10+ years of experience in Marketing Operations, Marketing Technology, Revenue Operations, or a related discipline, including experience leading teams.

- Proven experience owning marketing automation and CRM ecosystems and the processes that connect them to the broader go-to-market engine.

- Experience leading funnel management, campaign operations, lifecycle/journey orchestration, and cross-functional operating model improvements.

- Demonstrated ability to manage complex, multi-quarter programs, vendor relationships, prioritization, and executive communication.

- Working knowledge of platforms such as Salesforce, Marketo or equivalent marketing automation, analytics/BI, data enrichment, and workflow automation tools, and AI Tools such as Claude and ChatGPT.

- Experience in a high-growth B2B SaaS or similarly complex global marketing environment preferred.

## Skills

### Required
- Marketing Operations
- Marketing Technology
- Revenue Operations
- Salesforce
- Marketo
- AI Tools

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-California-United-States-of-America/Director--Marketing-Operations_R35285?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)