# Graduate Trainee **Company**: Intl Wealth & Premier Banking **Location**: Kuala Lumpur, Federal Territory of Kuala Lumpur **Experience**: entry **Job type**: full-time **Category**: Finance **Industry**: Finance **Apply**: https://portal.careers.hsbc.com/careers/job/563774612556473?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_b159fef2-dad ## Description Some careers open more doors than others. If you’re looking for a role that builds strong foundations in digital sales, customer engagement, stakeholder coordination and business reporting, join HSBC and build a future rich with potential. This placement offers hands-on exposure to how digital sales and engagement operates end-to-end,supporting digital customer journeys, campaign execution, sales activity, customer communications and performance reporting,while developing practical skills for a wide range of banking, marketing and financial-services careers. ## Key responsibilities During the placement, the trainee will provide day-to-day support to the Digital Sales & Engagement team, with appropriate supervision. Responsibilities will include: ### Digital sales and campaign support - Support the planning, coordination and execution of digital sales and customer-engagement activities. - Assist with managing campaign timelines, activity trackers, content requirements and follow-up actions. - Support the preparation of digital sales materials, customer communications, presentations and briefing documents. - Coordinate with internal teams to ensure campaign and sales activities are delivered accurately and on time. - Monitor campaign activity, customer responses, leads and outstanding actions. - Identify risks, blockers, delays or delivery issues early and escalate them appropriately. - Maintain accurate records of activities, decisions and follow-up actions. ### Customer and stakeholder engagement - Support responses to routine enquiries from customers, relationship managers, sales teams and internal stakeholders. - Coordinate information requests across Digital, Marketing, Sales, Wealth, Retail Banking, Technology, Operations, Risk and Compliance teams. - Prepare clear updates on campaign progress, customer engagement, sales opportunities and outstanding requirements. - Help track customer or stakeholder queries through to resolution. - Support the preparation of customer-engagement materials, meeting notes, action logs and communications. - Contribute to initiatives designed to improve customer engagement and digital experiences. ### Digital performance reporting and analysis - Maintain accurate trackers, campaign records, activity calendars and performance dashboards. - Produce weekly or monthly reports covering digital activity, customer engagement, leads, conversion indicators, campaign performance and outstanding actions. - Support basic data analysis to identify trends, customer responses and opportunities for improvement. - Highlight overdue actions, upcoming deadlines and potential delivery risks. - Help translate digital sales and engagement activity into concise updates for management review. - Support data-quality checks and ensure reports are based on accurate and appropriately handled information. ### Process, governance and controls support - Support the maintenance of process documentation, procedures, campaign records and operational materials. - Assist with control checks, approval tracking and content or activity reviews, where applicable. - Maintain organised records and audit trails for campaign activities, customer communications and stakeholder approvals. - Follow applicable risk, compliance, data-handling, marketing and information-security requirements. - Escalate questions, control concerns, customer-impacting issues or exceptions to the appropriate team or manager. - Support the consistent application of governance standards across digital sales and engagement activities. ### Continuous improvement and team support - Identify opportunities to improve digital sales processes, campaign reporting, customer communications and stakeholder coordination. - Support the documentation of lessons learned, recurring issues and improvement opportunities. - Participate in team meetings, training sessions and digital improvement initiatives. - Work collaboratively with colleagues across functions, businesses and locations. - Demonstrate accountability, attention to detail and a commitment to delivering quality customer engagement. - Support a customer-focused approach to digital sales and service delivery. ## Requirements - Currently pursuing a Bachelor’s Degree in any discipline; CGPA of 3.0 or above, or at least second-class upper. - Fluent in English, with excellent communication, interpersonal and presentation skills. - Ability to analyse data and information and interpret findings for business decisions. - Strong interest in digital engagement, sales, marketing, customer experience or banking services. - Strong attention to detail and the ability to follow structured processes accurately. - Resourceful, organised and able to manage multiple priorities. - Good planning, communication and problem-solving skills. - Ambitious, motivated and comfortable working in a fast-paced financial-services environment. - Energetic, enthusiastic and adaptable. - A collaborative team player with the potential to demonstrate leadership. - Computer literate and able to work independently. - Familiarity with Microsoft Office, digital platforms, reporting tools or customer-engagement channels is advantageous. ## Key learning opportunities You’ll gain: - Practical understanding of how a Digital Sales & Engagement team operates within a global bank. - Exposure to digital sales planning, campaign coordination and customer-engagement activities. - Experience coordinating work across Digital, Marketing, Sales, Technology, Operations, Risk, Compliance and other teams. - Stronger business communication skills, including customer-focused writing, professional correspondence and stakeholder engagement. - Hands-on experience in digital performance reporting, data handling and basic business analysis. - Greater awareness of customer needs, data governance, risk management, controls and approval processes. - Experience monitoring campaign activity, identifying issues and escalating matters appropriately. - Exposure to digital customer journeys, engagement initiatives and continuous improvement. - Confidence managing multiple priorities in a fast-paced, multi-stakeholder environment. - A foundation for future careers in digital sales, customer engagement, marketing, customer experience, digital banking, business analysis or broader banking functions. ## Skills ### Required - Microsoft Office - data analysis - communication - interpersonal skills - presentation skills - problem-solving skills - planning skills - organisational skills - time management ### Nice to have - digital platforms - reporting tools - customer-engagement channels - digital sales - marketing - customer experience - banking services --- Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612556473?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)