# Front of House **Company**: Lea Wharf Medical **Location**: Hertford **Job type**: fixed-term **Salary**: £12.71 to £14 per hour **Category**: Healthcare **Industry**: Healthcare **Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A5895-26-0012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_b156883c-c4c ## Description We are looking for a friendly, professional and enthusiastic Front of House team member to join us at Lea Wharf Medical. As one of the first points of contact for our patients, you will play an important role in providing a welcoming and efficient service, both face-to-face and over the telephone. You will support patients with a wide range of enquiries, help them access the right services and work closely with our clinical and administrative teams to ensure the smooth day-to-day running of the practice. This is a busy and varied role, so we are looking for someone who enjoys working with people, communicates confidently and compassionately, and can remain calm and organised when priorities change. Previous GP practice experience would be beneficial but is not essential. A positive attitude, excellent customer service skills and a genuine commitment to providing a great experience for our patients are what matter most. **Main duties of the job** - Welcoming patients and visitors and dealing with enquiries at reception. - Answering telephone calls and supporting patients to access the most appropriate service. - Booking, changing and cancelling appointments in line with practice procedures. - Processing patient requests and administrative queries accurately and efficiently. - Signposting patients to appropriate members of the practice team and other healthcare services. - Maintaining accurate patient records and handling confidential information appropriately. - Working closely with clinical and administrative colleagues to support effective patient care. - Managing challenging or sensitive situations professionally and escalating concerns when required. - Completing general reception and administrative duties to support the day-to-day running of the practice. **Benefits** - Competitive salary: £12.71 to £14 per hour - Fixed term contract for 12 months - Full-time position **Person Specification** - Essential skills: + Ability to multitask and remain calm under pressure + Ability to work effectively as part of a team + Understanding of the importance of confidentiality and data protection + Strong customer service and interpersonal skills - Desirable skills: + Previous knowledge of working within a GP practice or NHS environment + Experience of managing high volumes of telephone and face-to-face enquiries ## Skills ### Required - multitasking - teamwork - confidentiality - customer service ### Nice to have - GP practice experience - NHS environment experience - telephone and face-to-face enquiry management --- Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A5895-26-0012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)