# Receptionist/Administrator

**Company**: Elthorne Park Surgery
**Location**: Hanwell
**Work arrangement**: onsite
**Job type**: full-time|part-time
**Salary**: £12.71 an hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A5386-26-0001?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b15386c6-90a

## Description

We are seeking a highly skilled Receptionist/Administrator to join our team at Elthorne Park Surgery. As the first point of contact for patients, you will be responsible for providing a professional, welcoming, and efficient front-line service.

**Main duties of the job:**

- Welcome patients and deal with enquiries in a friendly and professional manner

- Answer telephone calls and respond to patient queries appropriately

- Book, cancel, and rearrange appointments according to practice procedures

- Register new patients and update patient information accurately

- Maintain confidentiality and handle sensitive patient information appropriately

- Direct patients to the appropriate healthcare professional or service, following practice procedures

- Process repeat prescription requests and other administrative tasks where required

- Receive and relay messages accurately to GPs and other members of the healthcare team

- Deal calmly and professionally with patients who may be upset, anxious, or frustrated

- Maintain accurate records using the practice's computer systems

- Work closely with GPs, nurses, administrators, and other members of the practice team

- Follow GDPR, confidentiality, safeguarding, and health and safety requirements

- Support the general administration and smooth day-to-day running of the surgery

**Person Specification:**

- Essential qualifications: GCSE grade A to C in English and Maths, basic to good IT skills, good written and verbal communication, customer-service skills, telephone skills, ability to maintain confidentiality and follow practice procedures, ability to remain calm with upset or difficult patients

- Desirable qualifications: friendly and approachable, empathetic and understanding, calm under pressure, professional and respectful, confident communicator, discreet and trustworthy, well-organised, reliable and punctual, flexible and adaptable, good team player, problem-solving ability, willingness to learn

**Salary:** £12.71 an hour **Contract:** Permanent **Working pattern:** Full-time, Part-time

## Skills

### Required
- communication
- administration
- organisation
- customer service
- telephone skills

### Nice to have
- friendly and approachable
- empathetic and understanding
- calm under pressure
- professional and respectful
- confident communicator

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A5386-26-0001?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)