# Senior Manager, Strategic Partnerships Quality Assurance and Governance

**Company**: FWD Group
**Location**: Hong Kong
**Experience**: senior
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://fwd.wd3.myworkdayjobs.com/en-US/FWDcareersite/job/Hong-Kong---Pacific-Place/Senior-Manager--Manager--Quality-Assurance--Strategic-Partnerships_JR-0027848?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-manager-strategic-partnerships-quality-b144ec8a-f89/

## Description

The role is responsible for leading the Strategic Partnerships Quality Assurance and Governance function, providing 1.5 Line of Defense oversight while remaining closely connected to day-to-day Partnership Operations.

The Senior Manager will manage and develop the team, oversee risk-based quality assurance reviews, strengthen operational controls, and coordinate with the 2nd and 3rd Lines of Defense on compliance, risk, audit and regulatory matters.

Key Responsibilities:

- Lead the Quality Assurance and Governance function for Partnership Operations, providing practical 1.5 Line of Defense oversight across due diligence, licensing, conduct, premium financing, operational controls and related governance activities

- Manage, coach and develop team members to ensure effective delivery of day-to-day operational support, quality assurance reviews, monitoring activities, issue tracking and stakeholder engagement

- Assess the design and operating effectiveness of controls, identify control gaps, process weaknesses and emerging governance issues, and ensure findings are documented clearly with root cause analysis, impact assessment and proportionate recommendations

- Work closely with 2nd Line functions including Compliance, Risk, Financial Crime Compliance and Operational Risk, as well as 3rd Line Internal Audit, to support reviews, assurance activities, control enhancements and remediation follow-up

- Coordinate preparation for regulatory inspections and external reviews, including readiness planning, record preparation, evidence validation, stakeholder coordination, response tracking and remediation management

The Person:

- Degree in Business, Finance, Risk Management, Law, Compliance or related disciplines

- Minimum 8 years’ relevant experience in life insurance, financial services, operations, quality assurance, compliance, risk management, audit or governance functions, with demonstrated experience at managerial level

- Proven people management experience, with the ability to lead, coach and develop team members while maintaining service quality, control discipline and delivery accountability

- Strong understanding of governance, internal controls, regulatory expectations, operational risk and the three lines of defence model, preferably within insurance distribution or partnership channels

- Excellent stakeholder management and communication skills, with the ability to engage senior management, business teams, Legal, Compliance, Risk, Internal Audit and external business partners constructively

- Strong analytical, problem-solving and documentation skills, with proficiency in Excel, PowerPoint and reporting tools; exposure to Power BI, data analytics or AI tools is a plus

- Excellent command of written and spoken English and Chinese

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## Skills

### Required
- Business
- Finance
- Risk Management
- Law
- Compliance
- Governance
- Internal Controls
- Regulatory Expectations
- Operational Risk
- Quality Assurance
- Audit
- Excel
- PowerPoint
- Reporting Tools
- English
- Chinese

### Nice to have
- Power BI
- Data Analytics
- AI Tools

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Source: [Apply at fwd.wd3.myworkdayjobs.com](https://fwd.wd3.myworkdayjobs.com/en-US/FWDcareersite/job/Hong-Kong---Pacific-Place/Senior-Manager--Manager--Quality-Assurance--Strategic-Partnerships_JR-0027848?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)