# Customer Success Manager (Commodity Market Data)

**Company**: Argus Media
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Media & Entertainment

**Apply**: https://careers.argusmedia.com/jobs/7742221-customer-success-manager-commodity-market-data?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b141b739-808

## Description

As a Customer Success Manager (Commodity Market Data) at Argus Media, you will take ownership of the full customer lifecycle, driving client adoption, value realisation, retention, and revenue growth.

You will act as a strategic partner to clients while collaborating cross-functionally to deliver measurable outcomes through structured engagement and data-driven insights.

**Key Responsibilities**

- Drive onboarding, adoption, and strategic engagement to accelerate time-to-value.

- Manage account health, retention, renewals, and expansion using predictive insights.

- Represent the voice of the customer through structured feedback and executive engagement.

- Execute consistently against CS playbooks with strong CRM hygiene and reporting.

- Leverage automation, AI insights, and digital tools to proactively manage risk.

- Continuously build capability through product mastery, data literacy, and learning.

**What we're looking for in you**

- Experience of working in Customer Success or Sales.

- Executive-level communication and consultative engagement.

- Product and vertical mastery across assigned portfolios.

- Data-driven analysis, insight synthesis, and storytelling.

- Account lifecycle, renewal, and expansion planning.

- Stakeholder management and cross-functional influence.

- Proficiency with CRM, digital engagement, and AI-enabled reporting.

- Native or business-level proficiency in Japanese is required to confidently engage clients, deliver training sessions, and lead discussions in Japanese.

- Professional working proficiency in English is required to collaborate effectively with regional and global teams.

**What’s in it for you**

- Competitive salary and commission scheme.

- Being part of a growing global company and our future is packed with many more exciting developments.

- Hybrid working model (available after completion of probationary period).

- Awesome location at BUREX Kyobashi – close to public transport (Tokyo station, Kyobashi station and Takaracho station).

- Career development and a promote from within culture.

- Ongoing training, mentoring and development opportunities.

- 20 days annual leave.

- Extensive internal and external training.

## Skills

### Required
- Customer Success
- Sales
- Executive-level communication
- Consultative engagement
- Product mastery
- Data-driven analysis
- CRM
- Digital engagement
- AI-enabled reporting
- Japanese
- English

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Source: [Apply at careers.argusmedia.com](https://careers.argusmedia.com/jobs/7742221-customer-success-manager-commodity-market-data?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)