# Manager, US Flu Operations

**Company**: GSK
**Location**: Philadelphia, Pennsylvania
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---Pennsylvania---Philadelphia/Manager--US-Trade-and-Distribution-Operations---Flu-Operations_450352-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b13596ee-430

## Description

The Manager, US Flu Operations is accountable for end-to-end operational leadership of GSK's US seasonal influenza business across all customers and channels.

This position manages the complete Flu operating model across direct and indirect customers, including prebook, demand and allocation planning, pull-through, order and delivery execution, claims, deductions, returns, reporting, and issue resolution.

The Manager translates Vaccines Business Unit strategy into coordinated operational execution across Trade & Distribution, eCommerce, Order-to-Cash, Supply Chain, Finance, field teams, distributors, and global manufacturing and distribution partners.

**Key Responsibilities**

- End-to-End Flu Operational Leadership: Lead the cross-functional Flu operations matrix and establish an integrated operating plan across prebook, supply readiness, allocation, pull-through, orders, delivery, claims, deductions, and returns for direct and indirect channels.

- Prebook, Demand, Allocation & Pull-Through: Lead processes and policies supporting direct and indirect prebook commitments, including data validation, reconciliation, segmentation, pricing and contract structures, and consolidated visibility of committed volume.

- eCommerce & Systems Integration: Serve as the Flu Operations business lead to the eCommerce team for GSKDirect and related platform functionality supporting prebook, pull-through, order management, account access, communications, reporting, and returns.

- Claims, Returns & Revenue-Cycle Oversight: Provide product-level oversight of Flu orders, adjustments, claims, deductions, returns, recalls, and reconciliation across customer and distributor channels.

- Insights, Communications & Continuous Improvement: Develop seasonal dashboards and performance reviews covering prebook commitments, supply and allocation, pull-through, order and delivery status, claims, deductions, returns, cycle times, and operational risks.

**Basic Qualifications**

- Bachelor’s degree

- Minimum of 3 years of experience in Vaccines, Trade & Distribution, Commercial Operations, Supply Chain, eCommerce, Order-to-Cash, or a related operational function.

- 2-3 years of experience leading complex cross-functional operations and independently driving execution through matrix teams.

- Experience with demand, order, claims, returns, inventory, allocation, distribution, or revenue-cycle processes.

**Preferred Qualifications**

- Knowledge of US Flu market dynamics, seasonality, customer channels, distribution models, and vaccine supply considerations.

- Experience with GSKDirect, eCS, SAP, returns platforms, Power BI, distributor data, or comparable systems.

- Understanding of direct and indirect pharmaceutical distribution, authorized wholesaler/distributor operations, and customer contracting or pricing structures.

**Benefits**

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

## Skills

### Required
- Data to Insights
- Digital Fluency
- Marketing Campaign Planning
- Marketing Measurement
- Marketing Strategy Implementation
- Omnichannel Marketing
- Scientific Literacy

### Nice to have
- Knowledge of US Flu market dynamics
- Experience with GSKDirect, eCS, SAP, returns platforms, Power BI, distributor data
- Understanding of direct and indirect pharmaceutical distribution

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