# Level 2 Customer Support Specialist

**Company**: TransPerfect
**Location**: York, PA
**Job type**: full-time
**Salary**: $55,000
**Category**: Customer Service

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/US-York-PA/Level-2-Customer-Support-Specialist_R2025-241586?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b133c66d-edf

## Description

TransPerfect is seeking a Level 2 Customer Support Specialist to provide technical support to customers using GlobalLink Vasont Inspire and GlobalLink Astoria.

As a Level 2 Customer Support Specialist, you will provide second-level technical support through the GlobalLink CCMS trouble-ticketing system, email, and occasionally by phone. You will investigate and troubleshoot customer-reported issues that cannot be resolved by the first-level support team, working closely with customers to isolate problems and provide resolution guidance.

Responsibilities:

- Provide second-level technical support for GlobalLink Vasont Inspire and GlobalLink Astoria

- Investigate and troubleshoot customer-reported issues

- Escalate complex technical issues to appropriate teams

- Deliver application training to customers through private webinars

- Record training sessions and manage access for user downloads

- Update training materials to reflect new software capabilities and releases

- Collaborate with internal teams, including the Director of Content and Application Support, GlobalLink Operations, Director of Content Services, and development heads for GlobalLink Vasont Inspire and GlobalLink Astoria

- Maintain clear, professional communication with customers

- Track and respond to support issues in a timely manner

Requirements:

- Ability to multitask in a fast-paced environment

- Work well with people from a variety of backgrounds and cultures

- Work independently and as part of a team

- Organized and ability to prioritize work items

- Strong problem-solving skills

- Committed to a high level of service

- Professional and superior written and spoken communication skills in English

- Proficient in Microsoft Word, Excel, Power Point, and Outlook

- Web conferencing tools

Benefits:

- Comprehensive benefits package including medical, dental, and vision insurance

- 401k matching

- Membership to child-care providers

- Other TransPerks

- Birthday off

Salary: Starting at $55,000

## Skills

### Required
- Microsoft Word
- Excel
- Power Point
- Outlook
- web conferencing tools
- problem-solving
- communication

### Nice to have
- XML
- customer support

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/US-York-PA/Level-2-Customer-Support-Specialist_R2025-241586?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)