# Customer Success Manager - Tableau

**Company**: Salesforce
**Location**: Mexico City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico---Mexico-City/Customer-Success-Manager---Tableau_JR327852-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b12f0a5c-d69

## Description

We are looking for a Customer Success Manager (CSM) to ensure high-value customers achieve a significant return on their investment with our Tableau platform. As a CSM, you will serve as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations.

**Key Responsibilities**

- Customer Accountability and Value Alignment:

- Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.

- Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.

- Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.

- Drive adoption of Tableau features with business users and analysts.

- Conduct enablement sessions on dashboard creation and data exploration.

- Track usage metrics (active users, workbook views, data source adoption).

- Share best practices for visualization design and dashboard performance.

- Strategic Advisory and Stakeholder Management:

- Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.

- Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.

- Solidify partnership commitments and drive innovation aligned with customers' business challenges.

- Technical Health, Adoption, and Risk Management:

- AI Literacy: Proficiency in using AI agents to automate routine tasks.

- Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents.

- AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns.

- Collaborative Learning: Actively seeking out "Agentblazer" training and certifications.

**Minimum Requirements**

- Experience: Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.

- Consulting Skills: Strong consulting skills and demonstrated ability to drive business value.

- Domain Expertise: Possess industry-relevant expertise.

- Communication: Excellent communication skills.

- Working knowledge of Tableau Desktop, Tableau Cloud/Server, and Tableau Prep.

- Understanding of data visualization best practices and dashboard design.

- Familiarity with common data sources.

- Ability to demonstrate Tableau features and navigate workbooks/dashboards.

- Knowledge of basic analytics use cases.

- English proficiency is required.

**Benefits**

- Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life.

- Our benefits and resources support you to find balance and be your best.

## Skills

### Required
- Tableau Desktop
- Tableau Cloud/Server
- Tableau Prep
- data visualization
- dashboard design
- analytics

### Nice to have
- Tableau Desktop Specialist
- Data Analyst certification
- Tableau governance basics

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico---Mexico-City/Customer-Success-Manager---Tableau_JR327852-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)