# Technical Solutions Consultant

**Company**: Visa
**Location**: Warsaw, Poland
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: zł164,150 - zł269,675
**Category**: Engineering
**Industry**: Technology

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Technical-Solutions-Consultant_REF089527W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b128a20b-28a

## Description

Visa is seeking a Technical Solutions Consultant to join their team in Warsaw. As a Technical Solutions Consultant, you will play a key role in supporting customers and solving complex technical issues across Visa and Cybersource products and solutions.

The estimated salary range for a new hire into this position is zł164,150 - zł269,675 which may include potential sales incentive payments. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

**Key Responsibilities:**

- Provide advanced technical consultation and support for complex customer implementations, integrations, and production issues.

- Investigate and resolve complex technical challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies.

- Act as a trusted technical advisor and subject matter expert, providing customers and internal stakeholders with product expertise, solution recommendations, and best-practice guidance.

- Lead technical discussions with customers, partners, and internal teams on solution architecture, integrations, and product capabilities.

- Manage high-priority customer escalations, driving issues through to resolution and providing clear, regular communication throughout the incident lifecycle.

- Partner with Product, Engineering, Operations, and Client Services teams to resolve issues and continuously improve products and services.

- Identify recurring technical issues and trends, contributing to root-cause analysis, problem management, process improvements, and automation opportunities.

- Develop and maintain knowledge articles, troubleshooting guides, technical documentation, and operational procedures.

- Support new product launches, migrations, and strategic customer initiatives.

- Share technical knowledge across the team and provide guidance and mentoring to junior colleagues.

- Support team coordination and operational activities, including acting as a deputy for leadership when required.

- Contribute to individual and team performance objectives and participate in off-hours/on-call support when required.

- Use digital tools and emerging technologies, including Generative AI, to enhance productivity, troubleshooting, knowledge management, and customer engagement.

**Qualifications:**

- Relevant experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.

- Experience working in a technical support, technical consulting, solutions engineering, or client services environment.

- Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose complex issues across multiple systems and technologies.

- Hands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.

- Good understanding of networking concepts and web technologies, including TCP/IP, DNS, SSL/TLS, VPNs, and proxies.

- Experience using databases and SQL for troubleshooting and data analysis.

- Experience supporting enterprise customers and managing customer-facing technical issues and escalations.

- Fluent English and strong communication, collaboration, and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences and work effectively with Product, Engineering, Operations, and other cross-functional teams.

- Experience within payment processing, eCommerce, digital payments, or financial technology would be an advantage.

- Experience with incident management, product launches, migrations, service improvement, or technical documentation would be beneficial.

- Ability to share technical knowledge and provide guidance or mentoring to other team members.

## Skills

### Required
- APIs
- payment processing
- authentication
- tokenization
- risk solutions
- JSON
- XML
- SQL
- TCP/IP
- DNS
- SSL/TLS
- VPNs
- proxies
- Generative AI

### Nice to have
- eCommerce
- digital payments
- financial technology
- incident management
- product launches
- migrations
- service improvement
- technical documentation

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PL---Warsaw-Poland/Technical-Solutions-Consultant_REF089527W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)