# Senior Manager, Forward Deployed Engineering

**Company**: Intercom
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $252,000 - $280,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7763257?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b126c601-302

## Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

We are seeking a commercially-minded engineering leader to build and lead our Forward Deployed Engineering (FDE) New Business team. This role is pivotal in helping Intercom scale its AI-first platform to the world’s most complex organizations.

You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers.

### What will I be doing?

- Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.

- Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.

- Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.

- Support complex, seven-figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.

- Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Intercom and our customers.

- Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements and raising and correcting them with urgency.

- Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.

- Represent Intercom and the FDE function externally through executive meetings and strategic events.

### What skills do I need?

- 5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.

- Having 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.

- Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.

- Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.

- Ability to flex working hours to partner with global teams. Excellent communication and presentation skills.

### Benefits

- Competitive salary and meaningful equity

- Comprehensive medical, dental, and vision coverage

- Regular compensation reviews

- Flexible paid time off policy

- Paid Parental Leave Program

- 401k plan & match

- In-office bicycle storage

- Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $252,000 - $280,000.

## Skills

### Required
- Software Engineer
- Forward Deployed Engineer
- Solutions Architect
- Applied AI
- Technical Leadership
- Customer-facing experience
- AI deployment
- Enterprise sales

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7763257?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)