# Duty Manager

**Company**: ABM UK
**Location**: Hounslow
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: Competitive
**Category**: Operations
**Industry**: Aviation

**Apply**: https://jobs.workable.com/view/4oRAEq11p1ybxeKwzN64xL/duty-manager-in-hounslow-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b112e239-785

## Description

We are seeking a Duty Manager to join our team at Heathrow Airport. As a Duty Manager, you will be responsible for ensuring the day-to-day operation is managed effectively and efficiently through strong leadership of the teams, focusing on safety, security, on-time performance, and operational efficiency.

**Key Responsibilities:**

- Deliver daily team briefings, ensuring staff are aware of customer requirements and have necessary equipment

- Ensure delivery of cleaning standards in line with service level agreements

- Conduct final cleaning sweeps on aircraft, identifying and rectifying any shortfalls in standards

- Identify areas for improvement and propose solutions to senior management

- Ensure adequate resources are in place for all shifts

- Establish and maintain good relationships with client airlines and stakeholders

- Comply with health and safety regulations and manage risk assessments

- Coach and train team members to meet and exceed standards

- Support account managers in delivering excellent service to airline partners

**People Management Responsibilities:**

- Implement key performance indicators for direct reports

- Manage staffing levels, absence, and annual leave

- Conduct return-to-work interviews for sickness absence

- Ensure effective communication with all parties

- Maintain staff discipline and conformance with company and regulatory requirements

**Requirements:**

- Previous management/supervisory experience of at least 2 years

- Experience working on a shift pattern and in a similar role within the aviation sector or related customer services sector

- Experience of managing large groups of team members

- Proven record of success in raising and delivering high standards of customer service

- Working knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint)

- Full UK driving license

- Right to work in the UK

- Pass a DBS check

- Provide 5 years' reference information

**Benefits:**

- 24/7 GP support for you and your immediate family

- Mental health support and life event counseling

- Get Fit programme

- Financial and legal support

- Cycle to work scheme

- Access Perks at Work, our innovative employee app

## Skills

### Required
- Microsoft Office
- leadership
- communication
- problem-solving
- time management

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/4oRAEq11p1ybxeKwzN64xL/duty-manager-in-hounslow-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)