# 1er(e) de réception (H/F/X)

**Company**: Accor
**Location**: Issy-les-Moulineaux, IDF
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000152348530-1er-e-de-reception-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b10c7989-fbe

## Description

We are seeking a Reception Manager to join our team at the Ibis Issy-les-Moulineaux "Val de Seine" hotel, located near the Seine Musicale, Île de St Germain, and Paris Expo Porte de Versailles.

As a Reception Manager, you will be responsible for leading, coordinating, and controlling the activities of the reception team to ensure optimal service quality.

Key responsibilities:

- Manage reservations and scheduling

- Handle customer check-in, billing, and payment

- Ensure high-quality customer service and satisfaction

- Develop additional sales, such as food and beverages

- Respond to customer inquiries and resolve issues

- Collaborate with the Reception Team Leader

- Animate and manage the reception team

Reservation responsibilities:

- Respond to reservation requests via email or phone

- Propose customized stays to customers

- Use computer software, including Windows, Office, Opera Cloud, and Resaweb

- Optimize reservation planning according to our pricing strategy

- Follow up on options and relaunch customers and partners as needed

- Manage group reservations and rooming lists

- Perform administrative tasks, such as managing deposits and updating databases

Requirements:

- Excellent communication and organizational skills

- Strong leadership and teamwork abilities

- Fluency in English; knowledge of a second language is an asset

- Previous experience in reception management

Benefits:

- Full-time contract with 39 hours per week

- Heartist card

- Health insurance

- 13th month bonus after one year of seniority

## Skills

### Required
- English
- organisational skills
- customer service
- leadership

### Nice to have
- second language

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000152348530-1er-e-de-reception-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)