# Account Support Specialist

**Company**: CVS Health
**Location**: Work from home, TX
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $46,988.00 - $102,000.00
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/TX---Work-from-home/Sr-Analyst-Client-Service-Mgt_R1070343?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b0fe8615-933

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

In this role, you will be an integral part of the account support team, working alongside the Client Success Executive/Manager and Client Operations Owner (COO) to ensure seamless operational execution for our health plan partners.

**Responsibilities:**

- Act as the Subject Matter Expert (SME) and operational owner for member journey processes and client collateral, guiding clients through process requirements, implementing requested updates, resolving ad-hoc inquiries, tracking open action items, and ensuring timely follow-through

- Own the end-to-end meeting documentation process for both client-facing calls and internal team syncs, including preparing and circulating agendas and decks, capturing comprehensive meeting minutes, and tracking action items

- Capture, document, and track open items and deliverables resulting from client meetings and ongoing email correspondence

- Manage routine ad-hoc client inquiries, collaborating across internal departments to gather information, and delivering timely responses

- Coordinate the intake, internal routing, and client-facing resolution of member grievances

- Partner with internal teams (Production, Business Analysts, Data Relationship Managers) to keep operational workflows moving and maintain alignment on account priorities

- Document and clearly communicate unique client nuances within client profiles, account records, and tracking sheets

- Serve as backup coverage for the Client Success Manager/Executive or Client Operations Owner as needed

- Serve as primary account contact and communication for smaller accounts or lines of business

**Required Qualifications:**

- 2 to 4 years of relevant experience in operations, client support, or administrative account coordination

- 2 to 4 years stakeholder management

- Direct client-facing experience with a focus on clear verbal and written communication

- Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel for organization and tracking

- Familiarity with project management or collaboration tools (Asana, Jira, Confluence, PowerBI- user level not developer)

- Proven track record in meeting administration across internal and external calls (agenda preparation, detailed notetaking, and action item tracking)

- Strong organizational skills with the ability to coordinate across internal teams to resolve client requests

- Meticulous self-starter with excellent task prioritization skills in a remote, fast-paced environment

- Confidence to explain operational processes and seek clarification when navigating complex situations

- Demonstrated expertise in reviewing, analyzing, and organizing data using Excel

**Preferred Qualifications:**

- Knowledge of Medicare, Medicaid, Commercial plan structures – how plans are paid for Member coverage

- Strong commitment to exceeding role expectations and consistently delivering an exceptional client experience

- Familiarity with AI agent technologies and their application in analyzing data, identifying insights, and efficiently answering complex questions

- Proficiency in copywriting, proofreading, or editing, with strong attention to detail and clarity

- Demonstrated experience being the primary facilitator and presenter to clients and matrixed team several times a week over a sustained period of 1+ years.

**Education:**

- Bachelor’s degree in business, health care, operations management, or related field. An equivalent combination of experience and training may be considered instead of a formal degree.

**Benefits:**

- Medical, dental, and vision coverage

- Paid time off

- Retirement savings options

- Wellness programs

- Other resources, based on eligibility

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Google Suite
- Microsoft Excel
- project management
- collaboration tools
- data analysis

### Nice to have
- Medicare
- Medicaid
- Commercial plan structures
- AI agent technologies
- copywriting
- proofreading
- editing

---

Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/TX---Work-from-home/Sr-Analyst-Client-Service-Mgt_R1070343?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)