# Manager, Project Management

**Company**: Capital One
**Location**: Richmond, VA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $138,100 - $157,700
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Manager--Project-Management--Change-and-Enablement-for-AI--Hybrid-_R1004931?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b0edc12c-75f

## Description

We are seeking a Manager, Project Management to lead the development and execution of AI readiness campaigns across various business units.

**Job Summary:** As a Manager, Project Management, you will be responsible for creating, managing, and executing a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders.

**Key Responsibilities:**

- Develop and implement end-to-end enablement campaigns incorporating customized training materials, change communications, and reinforcement tools to drive long-term adoption.

- Provide strategic consultation to bridge audience needs, stakeholder expectations, and frontline operational realities.

- Partner with Accountable Executives, HR leaders, and Card Ops COS teams to align AI enablement with broader business OKRs and governance models.

- Liaise with enterprise learning, change leads, and external partners to bring emerging best practices back to Card Ops.

- Craft and maintain a readiness measurement strategy in partnership with the AI in Ops Tiger Team and COP lead.

**Requirements:**

- Bachelor’s Degree or military experience

- At least 3 years of experience in client-facing consulting or internal strategic advisory roles

- At least 2 years of experience in learning design, knowledge management, or change management

- At least 1 year of hands-on experience utilizing or enabling Generative AI tools and technologies

- At least 1 year of experience in project, program, or campaign management

- At least 1 year of experience in learning and change strategy creation

**Preferred Qualifications:**

- 5+ years of experience in management consulting or strategic advisory roles influencing senior leadership

- 3+ years of experience developing change management, communication, or enablement campaigns for large-scale operations or contact centers

- 3+ years of experience in strategy creation for technology adoption or digital transformation

- Demonstrated familiarity with change management frameworks (e.g., Prosci) and agile project execution methodologies

- Experience supporting or training call center agents, back-office support roles, and frontline operations leaders

**Salary:** Chicago, IL: $138,100 - $157,700 for Manager, Project Management McLean, VA: $151,900 - $173,400 for Manager, Project Management Plano, TX: $138,100 - $157,700 for Manager, Project Management Richmond, VA: $138,100 - $157,700 for Manager, Project Management Riverwoods, IL: $138,100 - $157,700 for Manager, Project Management

## Skills

### Required
- Generative AI
- change management
- project management
- learning design
- knowledge management

### Nice to have
- Prosci
- agile project execution
- technology adoption
- digital transformation

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Manager--Project-Management--Change-and-Enablement-for-AI--Hybrid-_R1004931?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)