# Customer Resolution and Insight Manager

**Company**: London Borough of Sutton
**Location**: London Borough of Sutton, Greater London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full time
**Salary**: GBP 48,836 - 54,583 per year
**Category**: Customer Service
**Industry**: Public Sector

**Apply**: https://www.jobsgopublic.com/job/customer-resolution-and-insight-manager-110117?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

We are seeking an experienced and values-driven Customer Resolution and Insight Manager to join our team. You will be a confident and credible leader who believes that complaints drive fairness, learning, and improving outcomes for customers.

As a key advisor across our service areas, you will be the primary point of contact for the Housing Ombudsman, ensuring the organisation consistently aligns with the Dispute Resolution Principles.

This role has high visibility; you will work closely with the Executive Management Team (EMT) and senior leaders to ensure that lessons learned are embedded into our service delivery.

Our offer to you includes:

- Membership of the Local Government Pension Scheme

- Annual leave of 28 or 33 days per year, plus paid time off on bank holidays

- Simply Health Cash Plan

- Employee Benefits, including cycle to work scheme and discounts schemes

- Employee Assistance Programme

- Investment in your learning and development

You will be part of a team that takes pride in delivering priorities and working in rewarding careers. We strive to reward our colleagues fairly through our pay and reward systems.

## Skills

### Required
- complaint handling
- customer service
- insight analysis
- leadership

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