# Specialist Support

**Company**: London Stock Exchange Group (LSEG)
**Location**: AUS-Sydney-60 Margaret St
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/AUS-Sydney-60-Margaret-St/Specialist---Customer-Support-with-Japanese-language_R0123698?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b0c87c06-bea

## Description

LSEG Customer Operations is seeking a highly motivated person to fill a Specialist Support position. The team consists of highly skilled, energetic individuals that possess strong analytical, technical, and customer service expertise.

The qualified candidate will act as a specialized technical resource for complex issues affecting LSEG products, remotely resolve customer issues, identify service-impacting trends, and help implement preventative measures.

Major responsibilities include:

- Providing expert technical support for assigned Refinitiv products

- Interfacing with product support, development teams, and 3rd party vendors to resolve issues

- Troubleshooting, reproducing, and resolving customer issues remotely

- Providing high-quality technical advice to internal stakeholders and 3rd party engineers

- Escalating major, elusive, and recurrent issues that are impacting clients

- Assisting with the implementation and integration of Refinitiv products at customer sites as needed

- Maintaining awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing

- Maintaining accurate client-site documentation

- Delivering technology or product training to customers as needed

- Recording all customer interactions using CRM tools provided (Salesforce)

- Following all operational policies and procedures to manage client issues

The ideal candidate will have:

- English fluency – both written and spoken – required

- Japanese fluency – both written and spoken – required

- Comfortable working within a Linux terminal

- Skilled with incident management, analytical thinking, troubleshooting, and case management

- Logical thinker/problem solver who is self-motivated and a strong contributor within a team

- Proficiency communicating technical concepts to non-technical customers and colleagues

- Experience in a customer service environment and having outstanding Customer Service skills

- Ambition to develop and maintain a deep understanding of assigned products and technologies

- Ability to work with virtual teams to successfully deliver projects or resolve escalations

- Good understanding of project management principles is a plus

- Basic working knowledge of financial markets

- Independent worker with excellent time management and escalation skills

- Python or Shell scripting experience is a plus

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

## Skills

### Required
- English
- Japanese
- Linux
- incident management
- analytical thinking
- troubleshooting
- case management
- Python
- Shell scripting

### Nice to have
- project management
- financial markets

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/AUS-Sydney-60-Margaret-St/Specialist---Customer-Support-with-Japanese-language_R0123698?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)