# Highways Business Systems & Improvement Manager

**Company**: Royal Borough of Kingston Upon Thames
**Location**: Royal Borough of Kingston upon Thames
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Flexible
**Salary**: GBP 48,519 - 53,919 per year
**Category**: Operations
**Industry**: Public Sector

**Apply**: https://www.jobsgopublic.com/job/highways-business-systems-improvement-manager-110486?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b0ad3252-cc0

## Description

Join the Royal Borough of Kingston Upon Thames as a Highways Business Systems & Improvement Manager. This role involves leading the effective use and continuous improvement of highways systems, data, and digital processes across Kingston and Sutton.

The successful candidate will be responsible for:

- Owning highways business systems on behalf of the shared service, ensuring Causeway Alloy and associated applications support reliable, efficient operational delivery across Kingston and Sutton.

- Continuously improving end-to-end highways processes and workflows, removing duplication, manual workarounds, and inconsistent practices.

- Leading the highways systems and digital improvement roadmap, with Causeway Alloy at its core.

- Providing clear governance of systems, data, and reporting.

- Driving user adoption and continuous improvement by working with operational teams, corporate digital and IT colleagues, and external suppliers.

The ideal candidate will have:

- Significant experience of managing and improving business-critical operational systems within a complex organisation.

- Strong experience of business process improvement, workflow design, service transformation, and embedding new ways of working.

- Proven ability to translate operational requirements into practical system, process, data, and reporting improvements.

- Visible leadership and strong stakeholder engagement skills.

In return, the Royal Borough of Kingston Upon Thames offers a range of benefits, including:

- A generous annual leave entitlement of 25-32 days, plus bank holidays.

- Enhanced Maternity, Paternity, shared parental, adoption, and dependents leave.

- Three volunteering days per year.

- Hybrid working.

- Flexible and agile working arrangements.

- Learning and development portal.

- Discounts on local shops, restaurants, gyms, and leisure centres.

- Interest-free season ticket loans.

- Local Government Pension Scheme.

- Bicycle loan facilities and cycle to work scheme.

- Electric vehicle leasing scheme.

- Confidential health & wellbeing and counselling support.

## Skills

### Required
- business process improvement
- workflow design
- service transformation
- system governance
- data analysis
- stakeholder engagement

### Nice to have
- Causeway Alloy
- GIS
- mobile field solutions
- system interfaces and integrations
- operational reporting and data structures

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/highways-business-systems-improvement-manager-110486?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)