# Assistant Front Office Manager - Soho House Nashville

**Company**: Soho House
**Location**: Nashville, TN
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5029424101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/assistant-front-office-manager-soho-house-b0a4283f-a71/

## Description

At Soho House, the Front Office Assistant Manager supports the Front Office Manager and ensures an optimal experience is had by all members, guests, and staff that interact with the front office, member services, and reception desk.

As Assistant Front Office Manager, you will be responsible for supervising front desk agents, mitigating guest and member risk by introducing solutions and processing payments. A successful Front Office Assistant Manager will manage staff schedules, inventory, and bookkeeping. In conjunction with the Front Office Manager, the FOAM ensures a seamless, positive, and efficient experience for all members and guests.

Main Duties:

- Partner with the Front Office Manager to develop, create, and refine efficiency in the member and guest check-in process and welcome experience

- Contribute to yearly departmental goals, related to payroll, expenses, staffing levels, and guest service

- Monitor and support daily operations, greeting hotel guests and members upon arrival

- Supervise, direct, coordinate, influence, and persuade staff to maintain service standards set forth by Soho House & Co.

- Participate in identifying talent gaps, interviewing and hiring staff, hosting staff meetings and training opportunities, and providing counseling and discipline when applicable

- Ensure all new hires receive proper New Hire Training

- Communicate daily events, guest lists, VIPs, room occupancy, and sales budget

- Maintain quick correspondence in a courteous, professional, and rapid manner to resolve guest and staff inquiries

- Collaborate with the controller and Purchasing Manager to ensure all perishable and non-perishable items are ordered and inventory is maintained

- Deliver the highest standards of customer service and process, track, and report all guests' disputes and claims

Required Skills/Qualifications:

- Minimum of 3+ years' experience working and 1+ year of FO Supervisory experience

- Detail-oriented, ability to multitask and work in a fast-paced environment

- Computer skills, Excel, MS Word, MRM, Salesforce, and Opera preferred

- Customer service-oriented and excellent verbal and written communication skills

- Bilingual language skills a plus

- Hospitality Degree preferred

- Flexible schedule, evenings, weekends as needed

Physical Requirements:

- Must be able to seize, grasp, turn, and hold objects with hands

- Must be able to make periodical fast-paced movements to go from one part of the property to others

- Must be able to move, pull, push, carry, or lift at least 30 pounds

- Must be able to occasionally kneel, bend, crouch, and climb

- Must be able to perform physical activities such as lifting, cleaning, and stooping

- Must be able to stand, walk, lift, and bend for long periods of time

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Supervision
- Customer Service
- Inventory Management
- Bookkeeping
- Communication
- Time Management
- Multitasking
- MS Office
- MRM
- Salesforce
- Opera

### Nice to have
- Bilingual language skills
- Hospitality Degree

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5029424101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)