# L3 Support Engineer, Data Center Infrastructure

**Company**: Nebius
**Location**: Birmingham, Alabama
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $125,000 – $180,000 per year
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/nebius/jobs/4990046101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b024a057-613

## Description

We are looking for a Senior Hardware Support Engineer to own production hardware reliability across large-scale, mission-critical data center environments.

Your responsibilities will include:

- Leading root cause analysis for complex hardware and firmware failures across production fleets

- Aggregating recurring problems and error patterns to identify systemic reliability issues

- Acting as the senior escalation point for hardware-related incidents impacting availability or performance

- Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions

- Partnering with internal engineering teams to validate fixes and prevent recurrence

- Performing hardware and firmware validation before fleet-wide rollout

- Driving structured incident investigations using established IT problem management methodologies

- Supporting on-site teams with technical coordination during critical hardware events

- Improving hardware observability, failure tracking, and reporting processes

- Contributing to long-term hardware reliability strategy and fleet-wide stability improvements

We expect you to have:

- Strong hands-on expertise with server hardware in data center or large-scale production environments

- Proven experience performing root cause analysis of hardware and firmware failures

- Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes

- Experience working directly with hardware vendors and engineering teams to resolve production issues

- Structured problem-solving skills using formal IT or incident management methodologies

- Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns

- Experience coordinating technical activities with on-site operations teams

- Ability to manage multiple concurrent investigations with production impact

- Clear written and verbal communication skills in cross-functional environments

Working conditions:

- Onsite work in the Birmingham Alabama Data center.

- Participation in incident escalations for production-impacting events

Key employee benefits:

- Comprehensive medical, dental, and vision coverage

- 401(k) plan with company contribution

- Flexible paid time off

- Paid parental leave

- Professional development support

Compensation: $125,000 – $180,000 per year plus annual performance-based bonus.

## Skills

### Required
- server hardware
- root cause analysis
- hardware and firmware failures
- IT problem management methodologies
- analytical capabilities
- logs, telemetry, and error patterns
- structured problem-solving skills

### Nice to have
- GPU-dense, AI, or high-performance computing environments
- firmware lifecycle management and large-scale rollout validation
- Linux-based production systems and infrastructure tooling
- improving fleet-wide hardware reliability metrics at scale

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/nebius/jobs/4990046101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)