# Manager, KYC Due Diligence Policy & Strategy

**Company**: Block, Inc.
**Location**: Denver, CO
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: Zone A: $163,600-$245,400 USD
Zone B: $152,200-$228,200 USD
Zone C: $144,000-$216,000 USD
Zone D: $135,800-$203,600 USD
**Category**: Policy & Public Affairs
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/block/jobs/5355727008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_b0139378-e03

## Description

The Customer Onboarding team, part of Block's Financial Crimes organization, protects Block's ecosystem through the protocols that govern secure customer onboarding, ongoing monitoring and EDD, and compliant account restoration.

As an enterprise role, the KYC Due Diligence Policy and Strategy Manager sets KYC policy and strategy for Block, Inc. as a whole , spanning Square, Cash App, TIDAL, and other business lines , combining policy expertise with practical implementation to strengthen KYC processes, with particular emphasis on identity verification and EDD.

Responsibilities:

- Lead the development, review, and maintenance of enterprise KYC policies, standards, supplementary guidance, and exception requests

- Monitor regulatory change, assess impact on existing KYC frameworks, and keep global standards aligned with local requirements

- Partner with cross-functional teams to implement KYC requirements, and advise compliance technology teams on the policy requirements shaping KYC solutions

- Define policy requirements, guardrails, and validation criteria for AI/ML-driven risk-based segmentation and identity verification , and advise where automation is and isn't appropriate for KYC decisioning

- Monitor KYC metrics and program performance to assess effectiveness, enhance controls, and identify process improvements

- Serve as subject matter expert to business units and to legal, audit, and risk partners; participate in governance forums and support regulatory examinations and internal audits

- Identify, escalate, and help remediate KYC compliance risks, including those specific to AI/automation such as model drift, bias, false positives/negatives, and explainability gaps

Requirements:

- 10+ years in BSA/AML/KYC compliance or compliance operations at a financial services firm, preferably payments or fintech

- A track record of influencing enterprise-wide compliance programs and advising executive leadership on complex regulatory matters

- Strong knowledge of compliance regulations, risks, and typologies, paired with an analytical, metrics-driven approach to building substantiated solutions

- Excellent written and verbal communication skills and the organizational skills to manage competing priorities in an agile, fast-paced environment

- The ability to execute independently and at a high level while working effectively with team members at all levels

- Demonstrated AI fluency: framing ambiguous compliance problems for AI, critically evaluating outputs for gaps, bias, or risk, and using AI to accelerate execution without compromising quality or compliance standards

Preferred qualifications:

- Experience engaging federal or international banking regulators

- Relevant certifications (CAMS, CFE, CFCS, CRCM)

- Exposure to AI/ML-driven compliance or risk-decisioning tools

We offer a market-based approach to pay, with salary ranges varying by location. The salary range for this role is: Zone A: $163,600-$245,400 USD Zone B: $152,200-$228,200 USD Zone C: $144,000-$216,000 USD Zone D: $135,800-$203,600 USD

## Skills

### Required
- BSA/AML/KYC compliance
- compliance operations
- financial services
- AI fluency
- analytical skills
- communication skills
- organizational skills

### Nice to have
- federal or international banking regulators
- CAMS
- CFE
- CFCS
- CRCM
- AI/ML-driven compliance
- risk-decisioning tools
- Spanish

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/block/jobs/5355727008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)