# Credit Hire Handler **Company**: Marshmallow **Location**: London **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Insurance **Industry**: Finance **Apply**: https://jobs.ashbyhq.com/marshmallow/14fd7a8b-8c53-4ded-b621-fbac8034e116?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_afd1aa25-5e9 ## Description We started building Marshmallow in 2017. Since then, we've grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we'll grow exponentially, not only by scaling our existing products, but also by building new ones. The Settlement team manages third-party damage and credit hire claims and plays a key role in delivering fair, efficient and commercially sound outcomes. We work closely with policyholders, witnesses, third-party insurers and wider claims teams to resolve cases quickly and make sharper decisions for customers. **Responsibilities** - Manage a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims, progressing them efficiently in line with our processes. - Triage and manage inbound communications effectively, routing work to support timely claim resolution. - Investigate claims and assess liability and indemnity with policyholders, witnesses and third parties to identify recovery opportunities and make sound decisions. - Keep policyholders informed with clear, empathetic communication throughout their claim journey. - Set and maintain claim reserves and process payments in line with our reserving approach. - Detailed notes left on the claims system, explaining action, trail of thought and next steps. - Accurate reserve setting on files to reflect expected payouts. - Housekeeping to ensure accuracy on our claims system. - Professional communication either with the customer or the third-party representatives. **Requirements** - Hands-on experience managing Credit Hire and Third Party Property Damage (TPPD) claims, including challenging hire periods, rates, and credit hire agreements. - Confidence in negotiating settlements over the phone and email. - Solid grasp of relevant case law and when to apply it, and confidence discussing liability and indemnity decisions. - Comfortable setting and maintaining reserves and processing payments within agreed authority levels, with a track record of sound, independent decision-making. - Used to managing a varied caseload at pace, prioritising effectively and keeping claimants and third parties informed throughout. **Perks & Benefits** - Bonus scheme designed to reward high performance - Private medical insurance with Vitality, mental health support with Oliva - Personal learning budget and 2 dedicated L&D days a year - Monthly flexible benefits budget to spend as you choose - 25 days holiday plus bank holidays - 4 weeks Work From Anywhere per year ## Skills ### Required - Credit Hire - Third Party Property Damage (TPPD) - claims management - liability assessment - indemnity assessment - reserve setting - payment processing - case law --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/marshmallow/14fd7a8b-8c53-4ded-b621-fbac8034e116?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)