# Customer Success Manager

**Company**: Salesforce
**Location**: Indianapolis, Indiana
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Customer-Success-Manager--Informatica-_JR340890?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_afc78126-fce

## Description

We are looking for a Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for ensuring high-value customers achieve a significant return on their investment with our platform. You will serve as a trusted advisor, providing guidance and advice to customer organizations.

**Your Impact**

- Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.

- Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.

- Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.

- Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.

- Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.

**Minimum Requirements**

- Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields.

- Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

- Possess industry-relevant expertise and begin honing skills in a relevant functional area.

- Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

**Cloud/Platform Requirements:**

- 3-4 years experience supporting customers using enterprise cloud data management platforms.

- Working knowledge of core data platform features: Integration (ETL, ELT), Data Governance, Master Data Management (MDM), Data Quality, Application Integration & Business Processes, API Management.

- Understanding of consumption-based or AOV-driven licensing models.

- Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments.

**Benefits**

- We offer a range of benefits and resources to support you in finding balance and being your best.

- Our AI agents accelerate your impact so you can do your best.

**Office Flexibility**

- This role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

## Skills

### Required
- Customer Success
- SaaS platform
- Data Management
- Consulting
- Communication

### Nice to have
- Salesforce product certifications
- AI Associate
- Administrator
- Advanced Administrator
- Platform App Builder
- Data 360 Specialist
- Agentblazer

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Customer-Success-Manager--Informatica-_JR340890?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)