# Customer Service Advisor **Company**: Green Flag Rescue **Job type**: full-time **Salary**: £28,600 - £31,767 **Category**: Customer Service **Industry**: Finance **Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/UK---Leeds---The-Wharf/Customer-Sales-Advisor_R-173311-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_afbd4ef7-2ed ## Description This is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer service. Whether you have previous contact centre experience or a strong background in customer engagement, this role could be a great fit. We're looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfied. Responsibilities: - Be the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us. - Drive sales and retain customers by exploring their needs, handling objections confidently, highlighting the value of Green Flag, and matching them with the right level of cover. - Deliver exceptional service, providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset. - Accurately capture customer details, process new sales, apply policy upgrades, and manage retentions and cancellations across multiple systems compliant with industry standards. - Work collaboratively within a growing, high-performing Green Flag Rescue team to consistently meet and exceed sales, retention, and quality performance targets. Working Hours: This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours: - Monday to Friday: 8:00am - 9:00pm - Saturday: 9:00am - 6:00pm - Sunday: 9:00am - 5:00pm Skills and experience we're looking for: - Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner. - Strong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes. - Excellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions. - Ability to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards. - Good IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently. Benefits: - Starting salary between £28,600 and £31,767 (depending on skills, experience and qualifications) - Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's) - Generous pension scheme, for example if you put in 8%, Aviva adds 14% - 25 days' holiday plus bank holidays, with the option to buy or sell up to 5 additional days - Aviva-funded Private Medical Benefit to help you get expert support when you need it - Up to 40% discount on Aviva products, plus access to retailer discounts - Up to £1,200 of free Aviva shares per year through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme - Brilliantly supportive policies including parental and carer's leave - Flexible benefits to suit you, including sustainability options such as cycle to work - Be part of our Aviva Communities and use your 3 paid volunteering days to help others - A wide range of wellbeing support, tools and resources ## Skills ### Required - sales experience - objection-handling - retention skills - active listening - questioning techniques - IT skills ### Nice to have - demonstrable sales experience --- Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/UK---Leeds---The-Wharf/Customer-Sales-Advisor_R-173311-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)