# Snr. Manager Regional Site Operations

**Company**: GSK
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/UK--London--New-Oxford-Street/Snr-Manager-Regional-Site-Operations_450321-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_afb197ef-5da

## Description

The Snr. Manager Regional Site Operations leads technology site operations across a region, running the team of Site Experience Analysts who deliver the on-site technology experience at GSK locations.

In this role you will:

- Lead the Site Experience Analysts across the region, setting expectations, coverage and ways of working, and developing the capability of the team.

- Own the on-site technology experience for the region, covering meeting room and collaboration technology, local infrastructure, device support and the technology people encounter at their location.

- Apply the global site experience standard consistently across the region, while adapting to the genuine differences between manufacturing, laboratory, office and small sites.

- Plan and manage coverage across sites, balancing on-site presence, remote support and partner-delivered capability against demand and site criticality.

- Act as escalation point for site technology issues in the region, taking ownership through to resolution with the teams that hold the fix.

- Work proactively to prevent issues, using site telemetry, meeting room health and experience data to fix problems before they are reported.

- Partner with site leadership, facilities and business teams so that technology supports what actually happens at each location.

- Support site level projects and change, including refresh programmes, moves, expansions and closures, working with the relevant platform and project teams.

- Hold managed service partners to the standard for the elements of site support they provide, and escalate where performance falls short.

- Represent site realities to the platform and product teams, so that services are designed for how they land at a location and not only for how they work centrally.

- Measure and report regional site experience, using service data and direct feedback, and act on what it shows.

- Drive automation and AI assisted operations at site level, reducing repetitive manual work and enabling analysts to spend time on experience rather than transactions.

**Basic Qualifications:**

- Bachelor's or Master's degree in Information Technology, Business, Engineering or a related field, or equivalent experience.

- Considerable experience in IT site operations, end user services or technology support roles, including experience leading a team.

- Proven experience running technology support across multiple locations in more than one country.

- Experience leading a distributed team and holding a consistent standard across sites of different sizes and purposes.

- Experience of the technology environments found at manufacturing, laboratory and office locations, and the different demands each places on support.

- Experience planning coverage across on-site, remote and partner-delivered support.

- Experience holding managed service partners to agreed standards, including through escalation.

- Experience supporting site level change such as refreshes, moves, expansions or closures.

- Familiarity with site telemetry and AI assisted operations applied to reducing repetitive manual work.

**Preferred Skills:**

- Microsoft 365 (Teams, SharePoint, OneDrive, Zoom, Teams Meeting Room, Proofpoint, Copilot, Claude)

- Identity and access management (Entra ID/Azure AD, conditional access, Zero Trust)

- Endpoint management (Intune, SCCM, Jamf, Tanium)

- Virtual desktop/DaaS (Citrix, AVD, W365, Secure file transfer)

- Enough technical depth to challenge vendors and interpret root cause analyses

## Skills

### Required
- CI/CD
- Cloud Based Services
- Configuration Management (CM)
- Data Center Infrastructure Management (DCIM)
- Disaster Recovery (DR)
- Financial Operations
- Identity Access Management (IAM)
- Incident Management
- Operating Systems (OS)
- Performance Tuning
- Scripting
- System Monitors
- Vulnerability Management

### Nice to have
- Microsoft 365
- Identity and access management
- Endpoint management
- Virtual desktop/DaaS

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/UK--London--New-Oxford-Street/Snr-Manager-Regional-Site-Operations_450321-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)