# Senior Partner Services Manager

**Company**: Fin, now part of Salesforce
**Location**: Chicago, Illinois
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $139,300-$166,400
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8230493?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_afa5d8a6-30b

## Description

Fin, now part of Salesforce, is seeking a Senior Partner Services Manager to ensure successful implementation of its AI tools for customers. The ideal candidate will have 6+ years of work experience, with 4+ years in an Implementation Manager role, and technical fluency in SaaS and AI concepts.

Responsibilities:

- Act as the Fin owner of partner-delivered services projects and liaison for Services Delivery Partners

- Onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards

- Enable partners to facilitate discovery of complex customer objectives and requirements

- Drive success by exceeding portfolio KPIs, such as Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance

- Own escalation and risk communication for at-risk projects

- Drive the overall efficiency of Services Delivery Partner operations

Requirements:

- 6+ years of work experience, with 4+ years in an Implementation Manager role

- Technical fluency in SaaS and AI concepts (APIs, integrations, LLM basics, automation logic)

- Positivity and engagement, genuine interest in the work, and a positive attitude

- Curiosity, passion for learning, technology, and problem-solving

- Ability to make complex topics simple to understand

- Comfortable working with customers and consultants via video calls

- Adaptability and willingness to experiment to find the best processes and solutions

Bonus skills and attributes:

- Experience training on SaaS products or specifically, experience with Fin

- Experience with AI Agents and/or Large Language Models

- Past experience managing projects delivered by Consulting Firms

- Past experience in Customer Success, Support, Sales Engineering, Consulting

- Great examples of self-started projects with measurable success

- Experience with RESTful API Integrations

## Skills

### Required
- Implementation Management
- SaaS
- AI
- Technical Fluency
- Positivity and Engagement
- Curiosity
- Training
- Rapport Building
- Adaptability

### Nice to have
- Experience with Fin
- AI Agents
- Large Language Models
- Project Management
- Customer Success
- Support
- Sales Engineering
- Consulting
- RESTful API Integrations

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8230493?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)