# TRICARE Beneficiary Services Representative (BSR) FLOATER

**Company**: Leidos
**Location**: Vilseck
**Job type**: full-time
**Salary**: $31,850.00 - $57,575.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Vilseck-Germany/TRICARE-Beneficiary-Services-Representative-FLOATER---Vilseck--Germany_R-00196686-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/tricare-beneficiary-services-representative-bsr-af8cb0f5-cbf/

## Description

Make a difference by joining the Leidos TRICARE team in Vilseck, Germany as a TRICARE Beneficiary Services Representative (BSR) FLOATER.

This role involves providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

**Responsibilities:**

- Travel 25-75% of the time to provide multi-site coverage across the EA region, including Bahrain, Belgium, Germany, Italy, Spain, and the UK.

- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.

- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.

- Provide basic claims status updates and support.

- Conduct informational sessions for events such as in/out processing, maternity, and pre-separation/retirement.

- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.

- Assess and escalate issues as needed for proper resolution.

- Maintain compliance with HIPAA regulations and handle Protected Health Information (PHI) confidentially.

- Assist with remote support, train new team members, and perform other duties as assigned.

**Requirements:**

- High school diploma or GED, or equivalent years of experience.

- U.S. Citizenship.

- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.

- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).

- Willing and able to travel to multiple sites 25-75% of the time.

**Essential Skills:**

- Fluent in English with strong written and oral communication.

- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

- Effective at delivering presentations.

- Ability to tactfully communicate with others, both in person and on the phone.

- Self-starter, able to work independently and with minimal supervision.

- Strong organizational, time management, and multitasking abilities.

- High attention to detail.

**Preferred Qualifications:**

- 3+ years of customer service experience.

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

- Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims.

**Salary:** The annual salary for this position is $34,500, with an additional annual foreign service premium of $3,500.00 for working in Germany.

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## Skills

### Required
- English
- Microsoft Office
- Presentation delivery
- Communication
- Time management
- Multitasking
- Attention to detail

### Nice to have
- Customer service experience
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- DOES
- MHS Genesis
- U.S. military healthcare delivery system
- Civilian managed care
- Medical or clinical environment
- Medical claims

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Vilseck-Germany/TRICARE-Beneficiary-Services-Representative-FLOATER---Vilseck--Germany_R-00196686-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)