# TEMPORARY Contact Center Triage Consultants

**Company**: Leidos
**Location**: 6314 Remote/Teleworker US
**Work arrangement**: remote
**Job type**: part-time
**Salary**: $45/hr
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/6314-RemoteTeleworker-US/TEMPORARY-Contact-Center-Triage-Consultants_R-00196538?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/temporary-contact-center-triage-consultants-af841333-5fb/

## Description

Leidos Health and Services Sector is seeking TEMPORARY Contact Center Triage Consultants to work remotely in the United States.

The Military OneSource Program provides 24/7 support services for military members and their families, offering information, resources, education, referrals, and counseling to around 4.7 million participants worldwide.

As a Contact Center Triage Consultant, you will serve as a critical link for incoming and follow-up calls and chats from members and their families, providing assistance, education, information, referral services, and expert consultation on various Employee Assistance Program (EAP) and work-life issues.

**Job Responsibilities**

- Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment while meeting contractual performance standards.

- Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains.

- Provide assistance, education, information, referrals, and expert consultation to military members and their families.

- Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions.

- Navigate and coordinate resources to resolve participant concerns and ensure seamless service delivery.

- Perform follow-up contacts and complete mandated reporting in accordance with legal and program requirements.

- Document all member interactions accurately in electronic case management systems in compliance with program guidelines.

- Research and provide appropriate referrals and supplemental resource materials tailored to participant needs.

- Perform additional duties and special projects as assigned based on business needs.

**Possible Available Shifts**

- Saturday – Wednesday 12:30PM – 9PM

- Saturday – Wednesday 3:30PM – 12AM

**Basic Qualifications**

- Master's degree in Social Work, Psychology, Marriage and Family Therapy, Counseling, or a related behavioral health field from an accredited institution.

- Minimum of one year of related professional experience, preferably within an Employee Assistance Program (EAP) or similar setting.

- Demonstrated experience in counseling, social work, or behavioral/mental health services.

- Strong crisis assessment, risk identification, and de-escalation skills.

- Knowledge of mandated reporting requirements, including child and elder abuse procedures.

- Strong customer service skills and knowledge of call center operations, and understanding of military culture and lifestyle.

- Proficiency in Microsoft Office applications (Word, Outlook, Excel), web-based research, and electronic documentation systems.

- Strong typing skills and the ability to efficiently navigate multiple systems while providing telephonic support.

- U.S. citizenship and fluency in English required.

**Benefits**

- $45/hr W-2

- Shift differential paid for 3rd shift and weekends

This position is a temporary role with no benefits.

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## Skills

### Required
- Microsoft Office
- customer service
- counseling
- crisis assessment
- mandated reporting
- call center operations
- military culture

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/6314-RemoteTeleworker-US/TEMPORARY-Contact-Center-Triage-Consultants_R-00196538?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)