# Customer Success Specialist (CSS)

**Company**: Cisco
**Location**: Taipei
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Taipei-Taiwan/Customer-Experience-Customer-Success-Specialist---NX_2026844?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_af7f82ec-272

## Description

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.

You will handle adoption for a moderately-sized portfolio of mid-sized customers, managing deployments that may span multiple products/solutions within a single technology area, using AI-powered analytics to monitor adoption and inform engagement strategies.

Key responsibilities include:

- Developing and executing technical adoption plans (TAPs) that align with customer goals

- Conducting technical enablement sessions and demo setups for customer meetings

- Supporting TAP execution by identifying adoption blockers and recommending relevant accelerators

- Maintaining detailed customer profiles and applying AI-driven recommendations to suggest improvements in product use

- Proactively following up with customers post-session to ensure adoption progress and support successful CSAT outcomes

- Identifying common adoption blockers and recommending relevant accelerators

- Collaborating with Customer Experience Managers (CXMs) to align session delivery with customer goals and lifecycle milestones

- Applying product and service knowledge to guide onboarding and adoption conversations with customers

- Configuring and maintaining low to moderately complex test environments for customer demos

- Using telemetry and AI-driven insights to identify opportunities for improvement

- Sharing customer feedback and competitive observations to support product and service enhancements

- Mentoring junior CSSs and championing unified engagement by coordinating with other Cisco teams

Minimum qualifications:

- Bachelors + 5 years of related experience, or Masters + 3 years of related experience, or PhD + 0 years of related experience, or equivalent relevant work experience

- Professional level (e.g., CCNP) or equivalent relevant certification expected

## Skills

### Required
- AI
- Cisco technologies
- technical enablement
- customer success

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Taipei-Taiwan/Customer-Experience-Customer-Success-Specialist---NX_2026844?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)