# Program Director, AI and Agentic Capabilities

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Salary**: $212,700 - $374,400 annually
**Category**: Consulting
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Financial-Services-Program-Executive-VP_JR354750?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_af7e7ac2-f29

## Description

As a Program Director, AI and Agentic Capabilities, you will oversee end-to-end service delivery and meet contractual commitments. You will work with customers to amend and approve changes as necessary and manage financial accountability for bid-versus-delivered margin.

You will drive transformational changes, especially around AI and agentic capabilities, to achieve customers' objectives. You will align IT strategy, governance, processes, and stakeholder decisions to ensure system satisfaction, adoption, and consumption.

You will anticipate, mitigate, and manage risk to Salesforce and the customer, taking decisive program action to address risk profiles. You will raise signals with a recommended path, not just a problem statement.

You will proactively build and expand business relationships, working with Sales, Success, Technology & Product, and Support to drive customer adoption initiatives and maintain alignment as One Salesforce.

**Minimum Requirements**

- Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context.

- 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes.

- Demonstrated track record leading large, complex programs ($10M+) with measurable outcomes that have positively impacted the business.

- 5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams.

- Direct experience managing program financials at the engagement level, including forecasting to budget, financial management, revenue control, earned value analysis, contingency management, and delivered-versus-bid margin.

- End-to-end knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.

- Proven ability to lead steering committee and executive-level customer relationships.

- Experience conducting structured sales-to-delivery handoffs or equivalent intake processes.

- Demonstrated ability to identify and escalate delivery risk proactively.

- Ability to collaborate effectively across global time zones and geographies.

- Outstanding executive presence and communication skills, verbal and written.

- Must be able to operate as a fully billable IC.

**Preferred Qualifications**

- Hands-on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level.

- PMP, PgMP, or SAFe certification, or equivalent demonstrated program management discipline applied at scale.

- Agile SCRUM Master certification.

- 10+ years using and/or implementing the core Salesforce products.

- Salesforce platform certifications.

- Financial Services domain expertise.

- Experience operating in outcomes-based or fixed-fee delivery models.

- Demonstrated ability to negotiate and resolve conflict in a delivery context.

**Additional Information**

- Possible travel of about 25%.

- Bachelor's degree required.

## Skills

### Required
- AI productivity tools
- automation
- agentic workflows
- program delivery
- financial management
- risk management
- stakeholder management
- IT strategy
- governance
- process alignment

### Nice to have
- Agentforce
- AI platform implementations
- PMP
- PgMP
- SAFe certification
- Agile SCRUM Master
- Salesforce products
- Financial Services domain expertise

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Illinois---Chicago/Financial-Services-Program-Executive-VP_JR354750?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)